Community Guidelines: Welcome to the... - Mental Health Sup...

Mental Health Support

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Community Guidelines

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Welcome to the Mental Health Support Community!

We’re very glad you have chosen to be a part of our community. Offered by Shawmind (SM) and HealthUnlocked (HU) it supports individuals affected by a variety of mental health and emotional wellbeing challenges. Whether you are an individual who has been diagnosed, a care-partner, family member, or friend, we hope this community is a safe and supportive place for you to share your experiences and find information and support.

This community is moderated by Shawmind and HealthUnlocked.

The Mental Health Support community is part of HealthUnlocked, a network of over 200 conditions and wellness communities from organisations you know and trust. By using HealthUnlocked (HU) you are accepting these posting guidelines and agree to HealthUnlocked’s site Guidelines and Terms of Use. Members of this community should read HU’s Guidelines in conjunction with the Mental Health Community Guidelines outlined below.

HU Community Guidelines:

HU Terms of Use:

Below are the Mental Health Support Community Guidelines, which are aimed at creating and maintaining a safe and supportive community for all of our members. Many of HU’s guidelines are repeated here.

Professional Health Information:

The Mental Health Support Community strives to provide useful, up-to-date information on matters of concern to individuals with anxiety, depression and other mental health challenges. The information posted on this site should not be used as a means of diagnosis, determining treatment, nor replace the relationship between you, your doctors and other healthcare professionals. For diagnosis and treatment options, you are urged to consult a qualified mental health professional.

Community Atmosphere:

The Mental Health Support Community is a safe, supportive, informative, and friendly community for people affected by depression. Your participation in this community should be with respect, honesty and in the spirit of supporting and learning from fellow users.

Please note that while Shawmind is an organisation based in the United Kingdom, members may be located worldwide. As such, details on approved medications, treatment protocols, healthcare, insurance, and other related topics may differ and should always be verified depending on your specific location.

Posting Content (Posts/Questions/Replies/Private Messages):

[N.B. For the safety of all community members, any content that could potentially provoke depression and anxiety or trigger suicidal thoughts may be removed without notifying the poster. This is to ensure the community continues to be a safe environment for all users.]

Content posted by individual members does not represent the views of Shawmind or HealthUnlocked.

Posting content on this community is taken as your agreement to post information that is true and accurate to the best of your knowledge, and is primarily drawn from personal experience. You are encouraged to post content about your own experience with mental ill health (or that of a loved one), ask questions, and offer support and advice.

Content should never be abusive, derogatory, sexually explicit or suggestive, or deliberately misleading. If you believe someone else’s content violates this rule, please report it via the “Report Abuse” option or via the “Feedback” button. Content that is felt to violate this policy will either be edited or removed. All feedback reports are read by moderators and it is their judgement on what action, if any, is taken.

Neither Shawmind nor HealthUnlocked is responsible for any offence or injury that a member may draw from another member’s content.

Any content posted on this community can be read, used, reproduced, and cited by other users of the site. You have the option to delete content you posted.

When you post third-party information, such as information about new treatments, you are asked to provide references and links to sources wherever possible. Please ensure links are to a reputable site.

Moderating Content:

Content posted on this community is moderated by Shawmind and HealthUnlocked. Moderation occurs only after content is posted.

Moderation helps maintain a safe, positive environment for all members of the community. Content may be edited or removed to ensure that the community remains supportive and responsive for all members.

The community is open 24 hours a day, 7 days a week. Moderation occurs after posting and primarily between the hours of 9 AM and 5 PM GMT Monday through Friday.


Please note that Shawmind does not endorse or recommend any specific products, services, therapies, or activities mentioned by any third party (individual or company).

Online Safety:

In this community, there may be discussions of health-related issues and sharing of personal information.

Please note that the Mental Health Support Community is an open site, meaning that any posts are searchable by internet search engines and can be shared via social media platforms. If you would rather your content was not searchable or shareable, you can select the visibility status of your post as visible to “Only followers in my community” before you click submit.

For your own safety, you should not disclose personal information such as your full name, email address, home address, telephone number, banking account details or any other information which could directly or indirectly identify you.

For more information on general online safety guidelines please visit:

2 Replies

Ok, got it. Thanks.

Good Morning. It says that I am not allowed to join this group. Can you please help me? I thought I would be able to be apart of what I believed is an amazing group of people that I can receive support from and encourage others as well. Please msg me when you are able I dont understand what I did wrong

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