Hi,
I'm new. I just started seeing a licensed therapists. I've only had 2 sessions. The last session she does video sessions and I hate it. She uses Doxy.me and I hate it, I always tell her I can barely hear her. She's at her home and don't let me get a call while we are on a session. The volume goes down farther. She said eventually she will do in person visits, I guess it's because of Covid. I'm really getting agitated and wanting to switch. I was told she likes to talk about herself. The last session with all the interference of not being able to connect and she had to call and talk to me,. The dang session was almost over and all she wanted to tell me if she's assigning me breathing exercises. I told her I was angry and she totally ignored that.
I told her my payment should be half because of all the technical issues, she just laughed and said no it's the full amount.
Later that night I called my insurance company and explained to them what I pay and I thought that video appointments were being 100% waived. So the customer rep said I have paid for services I shouldn't have and that the Therapist knows this and she owes you a refund. So, after I hung up I sent the Therapist a message that I just hung up with my insurance company and I would like her to refund me, she immediately did it and claim she forgot about that new rule. This Therapist knows my urgency of my depression and anxiety and I need immediate help. She's just not taking me serious, i want to give her a chance maybe one more, and let her know it's not working out. So any advice?