Help and support with the Active 10 app - Active 10

Active 10
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Help and support with the Active 10 app

Frequently asked questions

1. Why is walking briskly good for my health?

There is evidence to show that a brisk 10 minute walk each day brings the following health benefits:

•Increased physical fitness

•Greater ease in performing everyday physical activities

•Improved mood

•Improved quality of life

•Increased physical leanness and healthier weight

A regular 10 minute brisk walk can make you feel better in so many ways. It can boost your energy, clear your head and lift your mood, as well as lowering your risk of serious illnesses such as heart disease and type 2 diabetes.

2. How does the app measure Active 10s?

Active 10s are measured using sensors in your phone. The app measures when you’ve got up to a certain speed (about 3 miles an hour) and when you keep that going for 10 minutes. We know that you might have to stop at traffic lights, or that the kids might slow you down, so we’ve allowed for this. You can slow down for up to 2 minutes of any 10 minute period and this will still count as an Active 10.

3. How can I tell that I’m walking briskly?

To be walking briskly, you should feel like you’re starting to be slightly out of breath. The easiest way to tell whether you’re walking fast enough is by downloading the Active 10 app, which is available for Apple and Android phones. The app will show you when you’re walking briskly during the day and highlight when you could fit in some more brisk walking.

4. How much does the Active 10 app cost to download?

The Active 10 app is free to download and use for anyone with an Android 4.4+ or iOS 9+ / iPhone 5s+ phone.

5. Why brisk walking? Wouldn’t something more intense be better?

Research shows that rather than the number of steps taken or distance walked, it’s the combination of the intensity of the exercise and how long you're doing it for that leads to the health benefits. That’s why we’re focusing on encouraging people to go for at least one brisk 10 minute walk a day.

More intense exercise can benefit those who are able to make the commitment to this, while brisk walking is for people who find it difficult to find the time to fit exercise into their day.

6. Will the app work on any mobile device?

The app tracks activity using the sensors that are built into your phone. As the quality of sensors on older phones does not always create accurate results, the app is not compatible with older models. As a general guide, the app works on Android 4.4+ and iOS 9+/iPhone 5s+ phones.

7. How is my location data used?

The app sends location information to a database to be analysed, but this data is anonymised and cannot be linked to a particular individual. This information is used to assess the success of the app, to feed into future improvements and research into physical activity.

8. Can I share my Active 10 successes with others?

You can share your activity through the standard social channels, like Facebook, Twitter, WhatsApp, email and text.

9. How can people without a smart phone take part in Active 10?

People can still incorporate 10 minutes of brisk walking into their day, even if they don’t have a smart phone. All you need to do is walk more quickly (so you’re raising your heart rate) for 10 minutes in one go.

10. Why are you encouraging people to only do 10 minutes of walking a day if current guidelines recommend 150 minutes a week?

Ten minutes is a simple and achievable way to start building some activity, or adding more, into your day and it’s a great place to start when working towards the guidelines. A 10 minute continuous brisk walk a day could have a significant impact on your health, although we would encourage you to build more into your day if possible.

11. Can people with disabilities and long term conditions also benefit?

Many people with disabilities and long term conditions could benefit from building 10 minute bursts of activity into their lives. For many, this can be achieved by walking and, dependent on your condition, the Active 10 app could help. If walking is not suitable, then there are other activities that can help you incorporate some exercise into your day. Find out more with NHS Choices.

If you have any questions or concerns about building walking or other exercise into your daily routine, then you could talk to a healthcare professional for advice on what might be right for you.

12. How accurate is the app?

The app works using the motion sensors on your phone, so accuracy will vary depending on the age and model of your particular device. Accuracy can also be affected by how the phone is carried – for best results we recommend that you carry it in a pocket close to your body rather than in a handbag or rucksack.

13. What impact will the app have on my phone’s battery?

As with any app that needs to use your location (e.g. Google Maps), there will be some increase in battery usage. During the development and testing process, we have implemented a number of features to minimise the impact on battery consumption when using the Active 10 app.

14. Does the app register any other type of physical activity, e.g. running or cycling?

To show the amount of brisk walking you are doing, the app uses the sensors on your phone. These sensors can sometimes register movement from other forms of activity such as cycling or running.

Please Help

If there are any other issues that you are having trouble with concerning the app please could you send in a report. This will help the developers and future walkers. If we all work together positively we can iron out any little glitches that have got through. Many thanks for your help on this issue.

15 Replies

Interestingly I've just read this:

and had come here to post about it!

As I've not run for a month due to the dreaded lurgey (boo!) I've been trying to get back in to it through a minimum of ten thousand walking steps a day, which is quite a commitment despite the fact that I'm not working at the moment so have the time. Nice to know that 3 x ten minutes BRISK walking is better for me!

I think you're doing a fab job :-).


Thank you, I Started with the flu first week of the New Year. Hehe what a great start. It has taken some getting over, I have never had something floor me so much. And that includes my surgery last year! Take it nice and steady I am telling myself rest days after big workout days still and any signs of chestyness or sore throat really take the pace down for a couple of days. Good luck and look after yourself.


Bug season has been a proper monster this year! I don't think I had proper flu but I definitely had a few false starts in trying to do more. Glad you're feeling better.

1 like

I have just seen this post. Thank you. I have been following the active 10 for many months. Done all the awards. WW twice at least.

Did not realise badges got awarded.Just thought it was on your app. I have an old iPhone and initially got recognition for everything upto bronze.Programme ceased to recognise efforts following bronze.Disappointing. Great programme to get you started.Nice to see it got acknowledged on Trust me I am a Doctor, recently.Dr Michael Mosley TV show.More effective than 10,000 steps per day.

I am pleased that I have used it and still use it as a base load 7 day per week programme.

I do it for my fitness and enjoyment.Does the programme have records available retro spectively.

Thanks for posting this.

Very appreciative.


We can award you any of the badges. Only one badge will show up at a time but please feel free to request any badge you have earned.


I will take the Walking Wonder ,if I may, that will make the grandchildren laugh.🙈😂😂

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Another days results lost, that's 2 this week. Yesterday was a normal 36 continuous day. All recorded ok yesterday but gone this morning??


I am so sorry to hear that. I wish we could sort it out but it is down to the tech guys, it must be so frustrating.


Well at least I know I've done the minutes, it's a pity because the app is quite good otherwise. It must be a program glitch and it would be good to know what was causing it.


Since the last upgrade the Active 10 app no longer records all walks, whether brisk or otherwise. On four separate days in the last two weeks, it has failed to record some of the walks. The phone is always held in either the shirt or trouser pockets and therefore this should not effect the recording. Before the latest app upgrade, the app always recorded the time of every walk. Perhaps this can be fixed in the next upgrade?


I swim ,maybe 20 lengths does this count towards my active 10


There are two sorts of active 10,the walking app which is solely focused on walking and the government guidelines which is to do 30 mins exercise 5 times a week. Your 20 lengths will go towards your 150min a week no problem.


My android version is 4.4.2 (KitKat) Why is the app not compatible with my device ? Is the app no longer compatible with Android 4.4+ as stated above and ? I have cleared Googleplay cache and data as some have already suggested but it still won't install on my device for the same reason.


I am so sorry you are having problems with the app, we are just volunteers for the motivational side of the app, we don’t have any involvement in the workings of the app at all. If there is a developers email address on google play they might be able to help you.

1 like

Thank you very much for taking the time to reply.

If you are reading this and you also need to contact the provider of Active 10 this has been my experience so far. In short, Facebook enquiries have been read and ignored over the last 48 hours. Email enquiry may take up to 18 DAYS to be acknowledged if it is in the end ! GOOD LUCK !

Active 10 App Website

directs you to

OneYou Facebook Page - The provider of this app

My enquiry was sent via Facebook on two different days. Messages were read twice - and ignored twice. (Second message was read within one hour)

NHS apps library via NHS website

If you scroll to the bottom you will find the following

Report an issue

If you would like to report an issue with any individual app, please contact the app provider directly and forward the details to NHS Digital at for our records.

Enquiry sent to the developer (The provider who I contacted already via Facebook) and

Automatic reply from

"... we will aim to respond to your enquiry within 18 working days."


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