hi everyone, had a pip telephone call at 10.30 this morning at 11.35 I was talking to myself the assessor was gone,I rang pip to ask what was going on only to be told I’ve got to wait 5 days then ring them back as my case had gone back into the back office but if I wait by my phone the assessor will ring me back,I waited nothing rang pip again to be told oh she won’t be ringing you back signal was lost she tried numerous times to call you back I said I haven’t any missed call oh well it’s gone as unfinished i said why would the first pip call handler tell me she would ring and your telling me she wouldn’t be ringing.I told him it was horrendous with the assessor and now being told different scenarios I said I don’t think it’s fair I have to wait 5 days I’m totally stressed to the max he said what did I want him to do? So I said put me through to make a complaint.I’ve made the complaint where it goes I just don’t know I cannot go through this again xxxxx
pip telephone call: hi everyone, had a... - Fibromyalgia Acti...
pip telephone call
I'm so sorry for what you've been through today & the stress it must have caused. As you've found, call 2, & you'll get different replies (call 3 & you may get 3 different replies).
You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Do be advised that the 'DWP' call handlers are not PIP advisers.
Contact numbers here (PIP enquiry line, IAS & Capita): benefitsandwork.co.uk/perso...
Thanks for your reply but if I've got to go through the whole process again i honestly dont think i can it was horrendous i thought it was to see how you manage and cope with every day life I was ridiculed in all honesty if you suffer with mental health and are on the edge like me it will take ages to get over this take care and thanks
It's awful how this has made you feel, but try & find the strength to get it sorted, & I know that's easy for me to say. I've been through 2 assessments (within a month) myself so know how difficult it can be; my first assessor made inappropriate 'jokes,' & rushed me through my answers, but my 2nd assessor couldn't have shown more empathy. This is another chance for you, so take it; you can do it.
With your next full proper assessment try & give a couple of recent, detailed examples as to the difficulties you face for each activity that applies when questioned, i.e. when did it happen, where, what exactly happened, did anyone see this, & were there any consequences to attempting/doing this activity such as pain or fatigue?
Say if you can't do an activity 'reliably,' i.e. safely, to an acceptable standard, repeat as often as one would reasonably expect, or if it takes you much longer than someone without your disability. This will show exactly the problems you face, & is the best way forward. My best wishes, & again, you can do this. Let us know how you get on.
hi just a quick update complaints department of pip rang to update that I have another telephone appointment in 2 weeks.I’ve contacted my local mp who has been really good just waiting for my paperwork of the complaint to come out they cannot treat us the way they do.I also understand how they need to access us but when they lose connection and have left the claimant in a very distressed state they should make contact not leave them without knowing what’s going on x
Pleased you've managed to get another phone assessment, but sorry for all this has put you through. Wishing you every success with it.
Thanks I'll let you know
hi Ajay this is one of the questions I was grilled on,I see from your mental heath evidence you suffer flashbacks,I said the one with the house fire I was in and sadly lost my mother in,could you explain how the flashback effects you,my reply the part where I’m outside lying on the ground where my mothers thrown me to safety or where’s she’s screaming to get out and the flames and the crackling of the glass it makes me feel sick and frightened, and anxious,does it make you feel as if your reliving this and for how long does it make you feel anxious? Plus other things in my mental health evidence that I’m not putting on here.it was all in my notes as extra evidence why what and what triggers my mental health. Sorry to put the above but that is why my head is not to good x
My God. They have no idea how traumatic that is, do they? Idiots!
sorry ptsd (flashbacks)
I am so sorry to hear your pain. Have you had any treatment for PTSD? Loving hugs, dee
Yes I just did not realise her questioning would trigger me x
I'm so sorry you have to carry so much pain.Wishing you a gentle weekend,
With love, Dee x
🥰🥰🥰🥰
That is not good. I have my assessment tomorrow morning and not looking forward to it.
Dont worry too much mine just went wrong with her and her losing signal just be positive xxx
I got a letter dated 23 Jan saying they were going to extend my pip for a year and today I got a text from medical assers saying its. Been passed on to them very confusing 😕
I just think they don’t now what they are doing.
I asked about this and was told that the DWP are sending out the extension letters as they are well behind with the assessments but the health company who they get to do the assessments have cleared a large backlog. Basically the DWP where covering themselves incase they couldn't get you an appointment for a new assessment and it was too make sure your money didn't stop. I had a telephone assessment and she was great, listened and understood as she gave points for things I thought I coped ok with, but she put that the points where not done safely and where unacceptable due to the pain. I just put up and shut up usually. I'm sure there are some rotten ones out there but I can only speak as I experienced. I hope you get a nicer health professional this time. Hugs xx
I have just received a letter telling me I have to go for a face to face assessment , they are using a form from 2018. I am guessing that a lot has changed since I filled that in so I am expecting a lot of " well that is not on your claim". I am dreading going but I will be ready for them, until my anxiety kicks in and my PTSD, my twitches and tremors my stammer and rocking from the pain. I am wondering how that will go in my favour or against? My partner is going with me so I have a bit of support. We are such lucky people. h🙄
Just take your time and breath take a bottle of really cold water with a straw if you get to anxious put the cold water on your face or get your partner to do it dont get rushed with the questions take your time
hi just a quick update.capita have responded to my complaint.I’ve been offered £60 compensation and an apology. They have decided after much consideration and speaking to their safe guarding team a paper based assessment is needed.I am standing firm with this company they cannot treat us the way they have and if the paper based assessment comes back nil award I will take it further.take care everyone x
hi just a quick update.capita have responded to my complaint.I’ve been offered £60 compensation and an apology. They have decided after much consideration and speaking to their safe guarding team a paper based assessment is needed.I am standing firm with this company they cannot treat us the way they have and if the paper based assessment comes back nil award I will take it further.take care everyone x
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