What issues do people have with
a, gp receptionists.
b, allied healthcare staff at the gp surgery.
c, Gp's
What lies have been told regarding appointments, gp consultations, referrals?
Have the A&E department, pain clinic, paramedics, or a hospital department had to force your gp surgery to help, diagnose, treat or refer you?
Hi and thanks for posting. This seems like a survey which we tend to ask people to contact the office if it is a formal survey.
If not it is moving into an area that can be sensitive. If people or surgeries are named then it can open the forum and the charity to litigation. Wondering what you aim to get from this sort of most as it could become heated quite quickly. This may be why it was brought to my attention.
I am minded to turn off replies but thought I would ask first.
Hi Desquinn,
I posted those questions to see if this is now how primary care etc is going to be. I've not asked for the name of gp surgeries or areas because I don't think it matters. I've asked those specific questions because for me personally I don't understand how it could be so wrong at the expense of my health. Its not a survey as such, just a query to see if my experience is what to expect now. I can edit the post if you prefer but I don't know how to do this. Thanks.
I have no problem with any of the staff at my Gp's surgery, medical or administrative, they are all really helpful and kind.
Thanks for replying Welshcatlady. You seem well looked after and long may it continue 😍
Thank you Evonne02 , we moved last year and were concerned about having to change our GP practice, because we considered the one we had was excellent, but even though we are still within the same Health Authority, the one we now have is far superior to the last one. We know that we are very lucky.
In the past I have been "spoken to" about my criticism of "alternative" therapies not approved by the NHS yet GPs, hospitals, NHS staff and approved medications are fair game.
For the record the receptionists at my GP's are friendly, helpful and efficient.
The other health care staff are friendly, helpful, efficient and knowledgeable.
The GPs range from friendly to grumpy but all are helpful, knowledgeable, willing to help and always happy to pass on this complex patient to specialists who may be able to offer more.
Any problems you may have with a specific GP or practice can be referred to PALS.
Going to see a Dr is far more difficult than it used to be...We hv 2 go thru triage first to check who needs to spk face to face with a GP. Screening seems OK if u just need a prescription but initially you hv to type in your answers to a very very long questionnaire! This is where someone with fibro like myself fails to get thru as that amount of typing is impossible to cope with
My right arm/shoulder is in agony aftr repetitive use, so typing, writing, cleaning, reaching, scrubbing, chopping with a knife is too painful!
Phoning to remove this typing process may, and I mean may lead to an appt in 14days! The email route is quicker but so so painful!
Getting to spk face to face with a GP is not easy at all. All too often you can be 'lost and not heard' thru this new NHS system! I am disappointed even though my GP services are overall good in my area of SE England.
Hi,
I've had recent good luck with my receptionists (they change frequently), so they have been really helpful of late.
GP's are hit and miss. One of the GPs at my surgery cancelled a referral I had because she felt it was unnecessary, even though another GP felt it was. I tend to avoid this GP as she was rude and condescending the few times I did see her.
I've been told over the phone that I wasn't having a hypo when I was.
I can go weeks without getting an appointment; a GP forgot to put in my repeat prescription, delaying my medication which shouldn't be stopped suddenly.
So, overall, not too bad at the moment except for getting an appointment.
Hi there.
I am also a medically retired nurse. I have nothing but praise for my gp practice and their staff and most importantly my gp. She reviews me on a monthly basis as i have other things wrong with me not just chronic fatigue/ ME and fybromyalgia. She says if you are poorly with anything please get in touch which I have done and the most important thing she doesn't just say oh well it must be your chronic fatigue/ME or fybromyalgia she sends me for investigations eg bloods or scans and found things not related to fybromyalgia.
Kind regards
Sugarhobbit x
Unfortunately, in my area you have to be an 8 Oclock on the dot person to get an appointment. I haven't been able to get an appointment ever since I've lived here.
What has happened is one huge surgery, where before there were five spread over several villages.
Makes it difficult for not only the disabled and elderly, but those leaving for work and the school run as well.
Not the most joined up thinking, methinks!
Brain surgery led to fibromyalgia 😢
Gp Diagnosis not Consultant 
Finally got to see Gp
GP telling me to get on with life 
Changed GP Three times in 12Months
