C25k app playing up

[Chazz1102]

Has anyone had any problems with app messing up? I did my week 4 run 3 today and it hasn’t registered that I’ve done it😔.

[AlMorr Ambassador Graduate]

I did notice a "upgrade" in the app this week, they gave me a choice about changing it, I tapped 'decline', I have not had any problems, however, perhaps some slightly older Smartphones won't get the choice and get the upgrade automatically, hence the problems you have had.

[Chazz1102 in reply to AlMorr]

Thank you for the advice. I have an I phone 8 so defo not the latest out. Should I do the run again tomorrow?

[AlMorr Ambassador Graduate in reply to Chazz1102]

You know the score with any problems with computers, laptops, now Smartphones, if you have any problems, switch off, delete, switch on, reload, try all that and who knows the darned thing might work, I hope so. 😊.

It's like the old says, if the old black and white television went on the blink, my grandfather gave it a thump on the fist and it usually came back on again. 😊

[Chazz1102 in reply to AlMorr]

🤣🤣🤣I’ll give that a try thank you. I just updated the app so hopefully it will sort its self

[AlMorr Ambassador Graduate in reply to Chazz1102]

👍

[Hidden]

My app changed today.. asked me some additional information because it has new features. Maybe there's a few bugs in the system because they've changed it?

[Chazz1102 in reply to Hidden]

I see, maybe I will try update it in the App Store. It worked totally fine for my run but just didn’t record that I have done it.

[Hidden in reply to Chazz1102]

Sometimes my app says you can't have Michael Johnson please change... Which is weird. I change it to Laura and then change it back and it works fine.. I don't have a clue what that's about.

[Chazz1102 in reply to Hidden]

Really, that is strange. Lol I have Michael Johnson as my trainer

[Realfoodieclub Graduate]

Hi there

Could I please ask you to put a comment in this post. I am getting a list together to hopefully get the attention of the people who can talk to the app developers. I am hoping to send it in on Monday

healthunlocked.com/couchto5...

[Dexy5 Graduate]

Don’t worry about doing the run again . You know you did it and it doesn’t affect your graduation atW9 R3. Keep on r u n n I n g 🏃‍♀️👏🏻👏🏻

[Chazz1102 in reply to Dexy5]

Thank you. I wouldn’t mind doing it again actually as really enjoyed today

[IannodaTruffe Mentor]

Apparently you can fast forward any run on the app, so no need to physically rerun it.

[Sarigne Graduate]

Yep, this happened to me W3R1. I went ahead and did W3R2 and R3, but didn't like seeing the hole in my progress, so fast forwarded through W3R1 before starting on week 4, and that time it decided to remember I'd 'done it'.

[Paraprog]

You don't have to do the run! This happened to me once when I forgot to close the session properly and it didn't register. Just listen to it again through to the end (sitting comfortably or just loafing about) and then close just as if you've really done it. It isn't cheating if you did do the run!

[Ladylala1 Graduate]

You can just start the run and let it run through (you can fast forward). I did this as I ran with a friend and used her app whilst we ran. I just ran my run when I got home.

[KS69 Graduate]

Wasn't working on my phone at all this week! Deleted, reloaded more than once, just had to give up as couldn't use it at all.

[JaoJao]

Has it managed to work? I noticed an update on the mobile app too but have not been out on a run yet.