I am trying to get to the bottom of some of the app problems we are having at the moment. Please could you list any problems you have had with the app in the last couple of weeks.
Things that would help
1) what the problem is
2) what system you use, Android or iPhone
3) operating software (if you know)
Many thanks
Rfc x
I have had a couple of runs during weeks 7 and 8 where the app simply stopped working during my run and it was only after suspecting I had run a lot longer than the set time, I noticed the app had stopped and reset the run.
Oh and in weeks 2 and 5 I couldn't use my usual trainer, Laura for some reason, and had to go to settings and select a new one.
Android and Apple - problems with blue tooth audio quality - crackling for the voice of the trainer... (although music plays perfectly through same headphones).
Android phone: frequent 'stopping' and closing of the app mid run,
Apple - one time when it stopped for 10 minutes then continued... luckily I was running another running app to help timing.
I've just got in from a W8R1 run where I was meant to run for 28 minutes, but Sarah went quiet. Luckily I set strava to record so I could see I'd run for 29.5 minutes. No wonder I was tired! 😩 This isn't the first time that the app has closed on me.
Sometimes it hasn't saved my runs.
At least once a week the trainer is not available for my current run, so I switch between MJ and SM.
All of this is on android.
Week 8 I had a few repetitions at the end, final word of encouragement/outro. Week 9 run 2 the app paused shortly after starting to run, but I only realised 17 minutes in after I wasn’t getting any words of encouragement! I use the app on an iPhone.
I don’t think you can see Graduate badges on the app (or I can’t!)
No that is one Healthunlocked are trying to work with, we are hoping in the future that will come.
Looks like you’ve fixed it!! 🙌🙌🙌
Prob: it kept saying app had stopped. Installed, reinstalled, same thing.
Android phone, not sure what system. Is a Motorala 5 and old in today's terms!
Took a chance and reinstalled this morning. There was something a bit different but can't remember what, but now it works!!!
Problems with Bluetooth quality, music fine yet app voice crackling and unable to hear properly. Tried deleting and reinstalling but not worked.
Hi, I did run 3 of week 4 today and it has not logged my run. The app worked fine whilst I was running but it just didn’t save. I’m using I phone 8. Thank you
In agreement with the Bluetooth quality. I have 2 pairs of Bluetooth headphones and in both of them the sound quality was so cracking for Sarah that i couldn’t hear her and had to change coaches. Music plays with no issues.
I’m using the app on an iPhone. I was on week 5 run 3 when the app just paused, I ended up using my Fitbit to time my 20 min run.
I use the app on a Samsung phone.
I have had the app stop - fortunately during a walking section in week 3 (and I wear a Forerunner watch, so can use it for timing if necessary). I have also had problems with not being able to use the trainer I wanted as it said my phone didn't have enough memory. Also, the reminders never worked.
However - it has just upgraded, with some new functions, and the reminders now work!! Maybe the new upgraded version will stop the other niggles?
If you get an app problem, I would recommend a good app & software developing company. That can help you, the fix this that app. Or suggest developing a similar application for you. On the individual for you. How do you like this idea? For example, I ordered them cloud application development services( oxagile.com/services/cloud-... for my cloud app project.
The app is not run by this forum so I wouldn’t suggest anyone tries to fix it. The right people will be looking into it.
1) I can’t use the Sarah milican voice, it’s glitching like when someone’s talking to closely and loudly into an old fashioned microphone
2) iPhone
3) IOS 12.2
1) Week 5 Run 3 it says on the screen walk 5 run 20 walk 5 then it when you press run now Sarah millican says well done on reaching week 3!! I kept checking it was right and cannot get her to work on week 3! I re ran week 2!
2) iPhone
3) iOS 12.2
1. Runs not saving (intermittent). Trainers voice speeding up (like in the old days when you put an LP on at 45rpm) but only when playing music - turning music off stops this. The smiley face icons how you felt about this run sometimes don't save or allow me to change of the straight faced central default.
2. Samsung S5
3. Andriod 6.0.1
Play Store says there is an update for C25K - but the last time I updated it it wiped all my runs so I don't want to risk it again!
Today on W6R3 the App stopped working on my final run but I didn’t realise until I wasn’t receiving words of encouragement from Sarah. I also felt like I had run longer than the 10 minutes (I had) 😂 This is the first time it has happened.
I use the App on an iPhone 8.
Thank you all so much
I will be getting a report together to send In And hopefully it will help the tech guys to sort it our.
Hi, same issues as above- specifically week 8. App stops working part way (-literally shuts itself down), and I only notice when I think I've run a long time with no update/words of encourament! Also repeats of intros at start of the run.
I have a Samsung so Android device.
Hi Rfc. I've just run W5R3, hoping to listen to Sarah Millican when I clicked on the app, but she wanted to start me at W3. She's been fine for the rest of W5 - bit miffed she dumped me for the big one! However good old Michael Johnson was there to talk me through it.
I use iPhone 6. iOS 12.2
Thanks x
I use the app on iPhone, sometimes Laura’s voice breaks briefly and then continues okay. I don’t think that used to happen.
On the healthunlocked site sometimes I cannot post a reply or make an edit, I get a message saying there is a server error.
We have had a bit of a glitchy weekend on the site this weekend, hopefully as they do all their checks today things will get sorted.
The message after Delly-dot shows as blank to me with the time/date saying 2020y. I seem to get that regularly. Using the app on iphone x
Strange, does that happen a lot or has it just been happening today?
Week 3 and I've started using bluetooth headphones. Sarah's voice is glitching throughout but there also seemed to be a gap in the instructions one minute I was walking and the next she was telling me I had 60 seconds left to run. It's possible I missed her instruction to start because of the headphones but I don't think so - I think it just skipped a bit.
My app sometimes turns off mid way through a run. It always seems to be around the half way bell on the same stretch of road. I only notice when that section is much longer than it should be.
Huawei PSmart
Android
Emui 9.1.0 I think
Tracking app
App issues
App doesn't work
Running App
