Why are they lying so much? I don't understand how they can give you 0 pts when most of us score the highest points for the questions. I have just had a look at how they score for the new PIP and I get 22 pts for care and you only need 12 pts. For the ESA I am well above the pts too but it seems that everyone is being turned down for ESA.
Apparently DLA/PIP claims are being based on ESA assessments if you have had one recently so if your up for renewal then your ESA outcome really is quite important. If you get treated badly then put in a complaint as they are a Medical Service with guidelines that say they need to be polite and to give us time to tell them about our illness/disability. We have a human right to be treated with respect.