I wrote a reconsideration letter to go in the support group a month ago and paid 15 pounds for a gps support letter to go with it . I phoned up today and yes you have guessed they say they never recieved it . The times i have heard that . So i have to do it all again and pay for another letter ( they not have a photo copy ) fuminggggggggggggggggggggggggg x
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