Just called my doctor's surgery - his receptionist sent off a second fax requesting a home visit for my assessment to ATOS but yet again they deny getting it. It is possible that the first went to the wrong place because either they gave me the wrong number or I got muddled with the digits. (Don't know because in my innocence I threw away the piece of paper I had written down the no, ATOS gave me.) But today's went to the correct one.
Their attitude stinks (to put it mildly). When I asked what I was supposed to do now I was told that it was up to me! I should ask the receptionist to send it again and then phone up to see whether they had received it! Why should she have to do that?
So I asked who I complained to and was given a phone no. which not surprisingly is constantly engaged.
Hubby has said that to lower my stress levels he will take time off to get me the assessment centre to get it all over with and I think he's probably right. But he is going to complain about their cavalier attitude to the fact that my personal details of name dob NI number and medical conditions seem to have disappeared and I have no idea where they have gone.
Have these staff had any training? Do they have any concept of the fact that they are dealing with sick and disabled people?