I’ve had a phone call from DWP! - Fibromyalgia Acti...

Fibromyalgia Action UK

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I’ve had a phone call from DWP!

Delightedbyhares profile image

Good morning all. I had a phone call on Wednesday, from a nurse at ‘Independent assessment services,. She said she was calling to get a bit more information about how Fibromyalgia affects me on a daily basis and also asked about my thyroid condition( didn’t mention my type of blood cancer though🤷🏻‍♀️)

She had all my details correct and asked about things I had written on the claim form. She was very pleasant and seemed to know exactly what I was describing.

The call was totally out of the blue, and really caught me by surprise. She said the call was to try and make sure that I didn’t get called up for a face to face assessment. This seems very sensible to me but, I’ve never heard of it before? Has anyone else had experience of this??

I’ve had a txt this morning from DWP saying they have now received my paperwork and it may be up to 8 weeks before I get a decision ( sent the forms back in June🙄)

Wishing you all a fog and pain free day!

35 Replies
Blue-52 profile image
Blue-52

I had a similar call, and to access it I would need a F2F, I think it’s a new thing they have bought in. Good luck.

Delightedbyhares profile image
Delightedbyhares in reply to Blue-52

Hi Blue-52, so you will still have to go through a F2F assessment, even after the unannounced phone interview??!

Blue-52 profile image
Blue-52 in reply to Delightedbyhares

no, apparently not, they will send you a letter re, what you have been awarded, and for how long.

Delightedbyhares profile image
Delightedbyhares

Thanks for the messages. Here’s hoping for a favourable outcome!!🤞🏻

CM1EDSUK profile image
CM1EDSUK

This seems like yours is a 'paper-based' assessment, i.e. no face to face assessment needed. This is indeed good news, as they're almost invariably successful. Do know, however, that everyone's automatically told it can take up to 8 weeks to get a decision, tho this can in fact vary anywhere from 2-12 week, & sometimes longer. Often money is paid into your bank account before you receive the decision letter.

Delightedbyhares profile image
Delightedbyhares in reply to CM1EDSUK

thank you for clarifying 👍

Smoggie1 profile image
Smoggie1

No I haven't.. unfortunately they are nice to you on the phone..mine was and then write whatever they like.. I hope you get a positive result

Delightedbyhares profile image
Delightedbyhares in reply to Smoggie1

Thank you.

Dragonfly2020 profile image
Dragonfly2020 in reply to Smoggie1

Thats what happened to me! The phone assessment went ok & after. It, I thought, I don’t know why I was so worried about it. THEN the letter arrived refusing me PIP! And, the false information/incorrect information was shocking! It said I was depressed and acknowledged I was suicidal & on family /GP watch! I’ve never been diagnosed as depressed & never ever thought of suicide. I was shaking with upset. I did appeal & complaint about false information (obviously used a template for someone else & didn’t edit it competently. It’s shockingly bad. The MAR /appeal was refused again but no mention of the complaint or apology about what the decision maker wrote.

Delightedbyhares profile image
Delightedbyhares in reply to Dragonfly2020

That’s atrocious!🤬

Dragonfly2020 profile image
Dragonfly2020 in reply to Delightedbyhares

Yes, I agree. Shockingly bad experience

R-OD profile image
R-OD

can I ask was this a new claim or a review? I did my review in July

Delightedbyhares profile image
Delightedbyhares in reply to R-OD

Hi. It is a new claim. I’ve had to retire early due to my poor health.

R-OD profile image
R-OD in reply to Delightedbyhares

Hi yes I medically retired in March this year, good luck with your claim. I am hoping I get mobility this time as currently I get standard rate care only, sending hugs x

Delightedbyhares profile image
Delightedbyhares in reply to R-OD

Fingers crossed for you!

I had to retire in July from the job I’d done, and LOVED, for almost 18 years.

I’m still getting used to being at home all the time. I’ve noticed that my stress has reduced, but not the pain and exhaustion. I wonder what they will decide I’m entitled to?!?

R-OD profile image
R-OD in reply to Delightedbyhares

It is strange not going to work, I to loved my job but it became harder and they wouldn’t but in the adjustments I needed after 23 years that made me angry I am glad I am out of it! Hopefully with the stress reducing the rest will follow, be kind to yourself and good luck xx

Delightedbyhares profile image
Delightedbyhares in reply to R-OD

I know exactly how you feel. My employers did put some measures in place, but my work was physically and emotionally stressful and there was a huge element of unpredictability to manage!

People at work just didn’t understand why, I was exhausted and in pain even after a weekend off. I tried explaining- repeatedly that, Fibromyalgia doesn’t care if you’ve had a day or a week off. It just keeps on and on messing with your head and body in it’s sweet way, regardless!

isa1984 profile image
isa1984 in reply to R-OD

I have FND so who can help me to apply for a medically retire. Thanks

R-OD profile image
R-OD in reply to isa1984

Hi you need to find out if your pension provider allows it, then you need to apply for it via your employer. They then get you assessed by an independent medical officer and the report goes to the pension provider. It tends to be jobs connected to the Government, local Authority or NHS. If you have a union thats the best place to start. Good Luck x

isa1984 profile image
isa1984 in reply to R-OD

Thank you so much for your help so l am a disabled person .

Maud-ie profile image
Maud-ie

I had a telephone interview which I found far less intimidating than the F2F I had I had and failed about 8 years earlier. I was so traumatised by the face to face I gave up. My family persuaded me to be intimidated (!!) again this time but it was a phone interview. It lasted about 2 hours but I was more confident and I was granted basic level PIP. I was so happy as I am 64 and no state pension yet. It has to be reviewed again when I get my state pension. It took 12 weeks to get a decision.

Jacmo profile image
Jacmo

Hi there, I had my initial phone assessment that lasted over an hour. 4 weeks later I had a call from them again, just like you did. The lady was so lovely and just wanted a bit more information. One week later I received a big payment straight into my bank account backdated 5 months...the next day I received the letter telling me I qualified for Enhanced on both components of PIPI couldn't believe it as I was prepared to fight them. So receiving a second call can be positive. I wish you luck xx

Delightedbyhares profile image
Delightedbyhares in reply to Jacmo

I’m really pleased for you!😁 Here’s hoping that they are kind to me too 🤞🏻

CarterPain profile image
CarterPain

Yes I’ve had this and got a letter saying about award of PIP 2 weeks later. 😊

Delightedbyhares profile image
Delightedbyhares in reply to CarterPain

that’s great news! Keep everything crossed for me! (Ouch!!😣)

Lulu_Lollipop profile image
Lulu_Lollipop

Ooh! Sounds promising (I hope). Good luck!

Delightedbyhares profile image
Delightedbyhares in reply to Lulu_Lollipop

🙏

DazzleP profile image
DazzleP

They should have written to you first with an appointment date. That's what they did with me. I'm still waiting for the decision. If you are not happy with the decision, you must appeal it.

Delightedbyhares profile image
Delightedbyhares in reply to DazzleP

yes, that’s why I’m so confused. I had one phone call when I initially contacted DWP. They sent me the paperwork to fill in, which I did several months ago( well within the time frame) I was expecting a letter to tell me I had to go for an assessment… but no, just the call on Wednesday followed by a txt saying my paperwork had been received by DWP?🤷🏻‍♀️

I did include reports from 2 separate occupational health doctors, so maybe that, and the other medical evidence I sent through will be enough? Who knows!! Thanks for your message.

jb007 profile image
jb007

I had a call from the DWP, asking questions about my form, they said I would have to have an assessment at home as I can't get out due to agrophobia, that was 6 months ago, they like to keep you waiting don't they, my pip ran out in October but he said I would still get my money until I've been seen, he asked a lot of questions tried to trip me up ect. I wasn't expecting the call so didn't have my copy of the form with me. I hate it when we have to apply again that's enough to make you ill just waiting for a call or letter. Anyway we will see. Good luck to you Delightedbyhares.

Delightedbyhares profile image
Delightedbyhares in reply to jb007

Thank you jb007 (cool name by the way!😂)

I hope you get the right decision eventually too.

Diamondpoppy profile image
Diamondpoppy

Yes I had same call. Within 2 weeks I had my answer and was awarded my P I P. Which I received a week later.

Delightedbyhares profile image
Delightedbyhares in reply to Diamondpoppy

Thanks Diamondpoppy.

Did that happen recently?

sarah-d profile image
sarah-d

I had this a few weeks back and phoned Mr about mine and he said the paperwork would be with me in around 2 weeks and that's what happened

Delightedbyhares profile image
Delightedbyhares in reply to sarah-d

👍 Thanks Sarah-d.

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