We all know, there is no money. But there are still laws and regulations in place that are supposed to cover their responsibilities, not just as Landlords where Local Authorities still have their own housing stock but to the general public too. It's all so complicated. In my own experience, they turn everything in to a battle. On 2 previous occasions, I've reached a point where in frustration I've emailed my local MP. At the time, I don't think I expected much. On both occasions however I was stunned by the results! I received emails/letters from my MP which roughly said "Although I am unable to instruct The Council, I am happy to write to the Chief Executive on your behalf to enquire whether there is anything that can be done to help you".
Not only did it work to my benefit, the speed was mind blowing! I am currently in the middle of another problem which is considerably more complicated and has been held up by Christmas & New Year holidays. My point is, I'm aware I'm not alone in this, and I would urge anyone reaching the end of their tether, might be worth checking with Citizens Advice Bureau on your legal rights. Then hassle your MP, and hold in mind we are just months away from General Election in May!! It's just plain wrong that the most vulnerable in Society of this 21st century civilisation should struggle so much to get the care we so desperately need.