They've lost my medical records :(

12 weeks ago my company applied for permanent health insurance a form of medical retirement for me. I was told the process takes up to 12 weeks. Yesterday as the 12 weeks were up I emailed HR to find out when the decision was due. They called unum to see what the hold up was & they said they were waiting for info from my GP.

So I chased my GPs secretary & was told they had requested last 3 years medical records. Now I knew these had been sent before as my GP said they had. The secretary double checked & they were posted on 30th April. She said she'd phone unum to find out why they wanted them again. She called me back 10 mins later saying they claimed not to have received them. She then gave me the tracking number from Royal Mail. I checked on line, they were delivered on 1st may at 07:09am & signed for!! So basically the company I'm supposed to trust to make such an important decision have lost my medical records & really the claims not even started :'( feeling so low right now, woke up in agony this morning. GP secretary said they're so short staffed she can't copy them again for a couple of months. I only managed to make it through the last 12 weeks by sheer stubbornness not sure I can make another 12 weeks :(

10 Replies

  • That particular insurance company has a bad name for itself in the USA - Supreme Court judge called it a disability denial factory! Funnily (or not) enough there's also a link to them & DWP & Atos! Googling Unum makes interesting reading!

  • Scary reading

  • It makes me so mad when you send things recorded they get there then miraculously disappear

    So sorry Suzy hope it is cleared up soon for you

    VG x

  • Me too I can't go another 3 months of pushing myself to work like I have

  • You could write to them saying that you're giving them 7 days in which to sort this matter out after which time you will put it in the hands of your legal team.

    Letters like this often have a miraculous effect on sluggish people! You have nothing to lose by doing this. Best of luck!

    Moffy x

  • Trouble is they still have to make a decision so I don't want to piss them off

  • Just had an email saying they've found the notes & will give me a decision by next week so fingers crossed

  • Oh well done! :)

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His work is hardly passé, nor does it <b>require</b> any big sell.<br> It's adapted with multiple approaches in multiple <b>art</b> forms all over the<br><img src=""><br> world.<br> This summer at Edinburgh the experimental theatre <b>company</b> The Wooster Group <b>are</b> performing <b>a</b> remixed version of <b>Hamlet,</b> synced with video <b>footage</b> from Richard Burton's 1964 Broadway production when it was directed <b>by</b> John Gielgud. 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Sometimes, as in<br><img src=""><br> Jean Rhys's Jane Eyre prequel Wide Sargasso Sea, it works triumphantly; sometimes, as with the official Peter Pan sequel Peter Pan in Scarlet, by Geraldine McCaughrean, it doesn't quite fly.<br> Despite the witty sacrileges of Pride and Prejudice and Zombies ("It is a truth universally acknowledged that a zombie in possession of brains<br><img src=""><br> must be in want of <b>more</b> brains"), Bridget Jones's Diary (whose plot mirrored P&P) and Lost in Austen, sometimes contemporary writers deliver a just karmic kick: in Death Comes to Pemberley by PD James, Wickham finally gets what he deserves.But what happens when you tango with the Bard? Maybe the greatest potential for contemporary writers is in the least obvious parts.<br> Tom Stoppard wrote a tender comedy about marginality, <b>Rosencrantz</b> and Guildenstern Are Dead, inspired by two minor characters in Hamlet, and created <b>the</b> clever screenplay for Shakespeare in Love, a mashup of <b>the</b> rom-com genre Shakespeare himself invented. But the freshest take has got to be the sinuous, sexy Manga Shakespeare series illustrated by comics megastar Emma Vieceli.So, I'm intrigued. To appoint acclaimed, fully established writers like Winterson and Tyler is hardly some facetious <b>gimmick.</b> It's <b>an</b> opportunity to discover what the timeless geniuses of now make of a timeless genius of then.William ShakespeareJeanette WintersonAnne<br><img src=""><br> <b>&copy;</b> 2013 Guardian News and Media Limited or its affiliated companies. 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The story too is compelling and beautifully constructed. <b>It</b> tells of <b>a</b> a company of troops who have returned to the US as heroes after they were filmed taking on Iraqi insurgents in a fierce against-the-odds firefight - and who are now <b>being</b> <b>paraded</b> at<br><img src=""><br> a halftime show during an American football game.<br> In detailing the desperate need for heroes that everyone displays around this troop of baffled and increasingly drunk young men, it investigates one of the fundamental cravings in our society. And <b>it</b> captures a fundamental contradiction in showing how unsettling <b>the</b> heroes find the situation, and <b>how</b> attitudes towards them <b>change</b> as soon as they demonstrate that they are normal men rather than mythical beings. Heroism is a tough business.Just as I was finishing <b>Billy</b> Lynn's Long Halftime Walk, the terrible events in Woolwich took<br><img src=""><br> place. 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