12 weeks ago my company applied for permanent health insurance a form of medical retirement for me. I was told the process takes up to 12 weeks. Yesterday as the 12 weeks were up I emailed HR to find out when the decision was due. They called unum to see what the hold up was & they said they were waiting for info from my GP.
So I chased my GPs secretary & was told they had requested last 3 years medical records. Now I knew these had been sent before as my GP said they had. The secretary double checked & they were posted on 30th April. She said she'd phone unum to find out why they wanted them again. She called me back 10 mins later saying they claimed not to have received them. She then gave me the tracking number from Royal Mail. I checked on line, they were delivered on 1st may at 07:09am & signed for!! So basically the company I'm supposed to trust to make such an important decision have lost my medical records & really the claims not even started feeling so low right now, woke up in agony this morning. GP secretary said they're so short staffed she can't copy them again for a couple of months. I only managed to make it through the last 12 weeks by sheer stubbornness not sure I can make another 12 weeks