They've lost my medical records :( - Fibromyalgia Acti...

Fibromyalgia Action UK

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They've lost my medical records :(

11 years ago•10 Replies

12 weeks ago my company applied for permanent health insurance a form of medical retirement for me. I was told the process takes up to 12 weeks. Yesterday as the 12 weeks were up I emailed HR to find out when the decision was due. They called unum to see what the hold up was & they said they were waiting for info from my GP.

So I chased my GPs secretary & was told they had requested last 3 years medical records. Now I knew these had been sent before as my GP said they had. The secretary double checked & they were posted on 30th April. She said she'd phone unum to find out why they wanted them again. She called me back 10 mins later saying they claimed not to have received them. She then gave me the tracking number from Royal Mail. I checked on line, they were delivered on 1st may at 07:09am & signed for!! So basically the company I'm supposed to trust to make such an important decision have lost my medical records & really the claims not even started feeling so low right now, woke up in agony this morning. GP secretary said they're so short staffed she can't copy them again for a couple of months. I only managed to make it through the last 12 weeks by sheer stubbornness not sure I can make another 12 weeks

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SuzyB

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Lima6MCT11 years ago

That particular insurance company has a bad name for itself in the USA - Supreme Court judge called it a disability denial factory! Funnily (or not) enough there's also a link to them & DWP & Atos! Googling Unum makes interesting reading!

SuzyB11 years ago

Scary reading

11 years ago

It makes me so mad when you send things recorded they get there then miraculously disappear

So sorry Suzy hope it is cleared up soon for you

VG x

SuzyB11 years ago

Me too I can't go another 3 months of pushing myself to work like I have

ladymoth11 years ago

You could write to them saying that you're giving them 7 days in which to sort this matter out after which time you will put it in the hands of your legal team.

Letters like this often have a miraculous effect on sluggish people! You have nothing to lose by doing this. Best of luck!

Moffy x

SuzyB11 years ago

Trouble is they still have to make a decision so I don't want to piss them off

SuzyB11 years ago

Just had an email saying they've found the notes & will give me a decision by next week so fingers crossed

ladymoth11 years ago

Oh well done!

derstelfo11 years ago

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All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds     NEW YORK, Feb 5 -- Investors shook off weak economic readings Thursday and placed bets on retail and technology <img src="static.guim.co.uk/sys-image... stocks after several companies posted better-than-expected sales and profit reports.Brazilian President Dilma Rousseff will replace her agriculture and civil aviation ministers, in the first of a Cabinet shuffle that is not expected to change her economic team, a government source said. One of the countries discussed as a potential haven for Edward Snowden is Cuba, the tropical communist hold-over ruled by Fidel Castro's younger brother Raul. Snowden was even expected to fly to Cuba on Monday, on the way to Ecuador, though he never boarded the flight. Read full article >>     Regarding Charles Krauthammer's March 11 op-ed column " Et tu, Jack Lew? 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derstelfo11 years ago

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