My first run and app issues

[Botwocker]

Just did my 1st run on c25k and the app didn't work as soon as the lock screen came on the app stopped, I carried on with my run though determined, my fit bit was already running so I couldn't use the timers on that. Happy I did it though any ideas on how I can get it working or do I have to record my self telling me when to run and listen to that lol

[Vegout25 Graduate]

Hi Botwocker, well done for beginning your running journey. Shame your technology let you down. I had similar issues when starting on my iPhone. Ensure your Mobile Data in Settings is turned on. Like you I prefer the early morning & shall be running shortly. Sometimes use a head torch which is an essential piece of kit to avoid twisting my ankles. Well done for starting. Persevere with this fantastic app as it will deliver more than you expect & keep posting on this supportive brilliant forum. Enjoy your running journey 😊👍

[Oldfloss Administrator Graduate]

Well done you...welome Have you checked out the FAQ post for Newbies ...

healthunlocked.com/couchto5...

There is loads of great advice there... I hope you get the tech bit sorted too !

[SteveWebbo Graduate]

Hi Bot , on a Samsung in Apps there is a checkbox "Allow background data usage".

[willsie01]

Hi, congrats on your run.

Can you disable the lock screen?

[IannodaTruffe Mentor]

Welcome to the forum and well done

on getting started.

This guide to the plan is essential reading healthunlocked.com/couchto5...

and includes links to the podcasts if you find the app too flakey.

Contact the app developers via your download site, otherwise they will not know of any issues.

Enjoy your journey.

[RunningMigster Graduate]

Well done for starting and continuing even with a tech melt down. I'm impressed!

Good luck for your next run

Mig