I have a Garmin Forerunner 235 and the Connect app is installed on an iPhone 6s. I mention that because I suspect the issue I'm having might be specific to the OS app but I'm not sure. I keep getting messages about issues with the new version of iOS but those aren't the issues I'm having. What I do know is it's a relatively new issue: it wasn't a problem when I first bought the Garmin, so something has changed.
What I'm finding is that often when I open the connect app it asks me to sign in again - even accept the licence agreement over again. This happens a few times per week. Sometimes, but not always, it says my watch isn't connected to my phone. But my watch is connected to the phone: both the phone settings and the watch settings say so. So I think the problem is with the app, not the watch and not the phone. Usually I just follow the on screen instructions and it's time consuming but it works. Occasionally though it doesn't, and I have to shut down either the phone or the watch or sometimes even both, reboot and then everything's fine again.
Anyone else having this issue or is it just me?
Written by
ArthurJG
Graduate10
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Thanks but I've done all that. Notifications are not the issue and the Bluetooth was on all along I do suspect it's connected with iOS13 though as I didn't have a problem before.
Try sending an email via the Garmin support page. I found them very helpful when I had a problem. Even though it took several attempts to find the solution they didn't give up on me.
It did take a while and several people were involved - I think whoever was on duty to pick up my latest reply. But they/I persevered and fixed the problem.
For this reason I wouldn't try using the Chat feature, although I am sure that if it is a quick fix that is a useful way to get help.
Not that issue, but I did have a problem with the app crashing when I tried to put on audio prompts - just telling you because the Garmin support people were really helpful when I phoned. Might be worth it. I do have to turn the watch off and on again sometimes to get the app to see it, which is annoying but quick. Sounds like the issue you’re having is more time consuming and worth sorting.
Yes I always had to turn it off then on again once in a blue moon. Had to do that with the Fitbit I had before as well. But it's happening too frequently now and the solution isn't even the same every time.
Have you tried removing the app and redownloading? Occasionally I get issues with app after they update (which has likely happened since iOS 13) and they go away with a full install.
Hi Arthur, I also have a Garmin 235 watch, which I use in conjunction with an iPhone 5SE. I've not experienced the issue you are having.
Occasionally the bluetooth connection is lost, and I have to turn bluetooth off and on again, or sometimes, close the app and reopen it to re-establish connection.
Suggestion made by others to contact Garmin support seems a good way to go. Best of luck with it - please let us know how you get on.
Yes I did that because I became convinced the app, not the watch or the phone, was the issue. It dd seem to help for a few days but then the issue recurred.
Sorry Arthur I see that now. I started writing my reply a few hours ago and was called away with the reply half written. After I sent it I seen the other replies. Hope you get it resolved soon.
That's called real life intervening, don't worry about it It's a first world problem obviously, nobody's getting hurt or losing their job or dying of starvation but it's an irritant. Every time I think I've spotted a pattern to know what's causing it it does something different.
I had the same issue, with the same watch and phone.
Found the fix online; rebooting only seems to work once. You need to log out of the app (but don’t delete the data) then reconnect and it sends a new code.
I'm using android and no problems. In the past though I have called Garmin support direct and they were very helpful. Online support forums can be really helpful, but you often have to wade through a lot of unhelpful stuff too 😀. Good luck.
I’ve only just see your post Arthur and am having exactly the same issues as you are. I have an iphoneSE and for the last few weeks I have been prompted to sign in again virtually every time I try to view Garmin Connect- and frankly it’s becoming v.irritating! OK, I accept it’s not life threatening, just time consuming, but it seemed to happen for no apparent reason! No solution yet but I’m going to contact Garmin to see why it’s happening. Grrr!
Touching wood, I seem to be lucky as I've only been forced through this malarkey once to date (Forerunner 35 and iPhone 7SE combo). But wondering if you've also got the Connect software on a computer as well as your phone, and, if so, whether you have any issues accessing it there? I only use the phone app in the caff immediately after a run, to check splits and so on, and do everything else when I get home on the big screen.
OK I think I a might have found the problem. I haven’t had an issue for about a week but it happened again today and I realised that I wasn’t surprised, I was almost expecting it because I had paused an activity on my watch. I’m not certain but I think this is a bug in the Connect app which is triggered if you open the app while the watch is paused. Or maybe while it’s actively recording too, I wouldn’t open the app during a workout so don’t know about that.
The workaround would seem to be that if you want to look at something on the app, stop and save the activity rather than pausing it, then record the continuation as a separate activity. A bit annoying and hopefully Garmin will find a fix for it but that seems to be the problem.
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I do suspect it's connected with iOS13 though as I didn't have a problem before.
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