So today was a difficult day, a lady called up wanting to complain about our service. she was persistent to speak with management and wanted to hold until something was done. as i tried to deal with the call in the best way i could and offering her support. but she remained persistent! i gave her several warnings and ended up terminating the call.
during this time i was literally shaking, i physically couldnt speak at one point because my heart was beating through my chest. ive been struggling with depression for 2 and a half years and am on 10mg citalopram. It just upsets me that i cant deal with things as well as i used to, and makes me question am i any good at my job? Does anyone else get these thoughts? i feel like im always getting angry people and im not in the right place to deal with them