I think this is about their problems but the service you provide is to allow them to express himself/herself - which is important but important is finding alternative solutions/answers and you have to distance yourself from their responses which may be anger. You have to control your emotions but if you can't it is OK as long as you don't explode - I think you did very well - you can conquer and will find better ways to react - to say things- practice what situation you would like and remember you are very important and can do anything you want/bend the situation to your will!

Take some time for urself...breathe n know this too shall pass.

We all cant have great days.. its life and it aint easy.

Maybe try to find coping mechanisms when ur feeling urself getting upset or negative...listen to a favorite upbeat song or etc..

U got this..

A problem shared is a problem halved. It’s better out than in 👊

May I ask you one question? How is your blood pressure and do you have a monitoring device at home you can check your blood pressure? Anxiety increases blood pressure. I stopped taking citalopram and went for Propanolol 40 mg that blocked completely my panic attacks and anxiety but requires constant blood pressure monitoring (once a day). This is NOT a medical advice as hypotension and Propanolol are INCOMPATIBLE

I'm sorry you feel that way, if from UK please dial 911 or seek help immediately if feeling to harm yourself. Samaritans line 116123 if not feeling like going to A&E if you are at risk.

You are in a safe place here so you can talk about your feelings. I'm sorry to hear you had this episode triggered by work. You must have been feeling upset and anxious, also not wanting others to be aware of your difficulty. It's understandable as nobody wants to work and be insulted by your clients. Do not feel guilty by your reaction and feelings as it's understandable. You are only human and it is common sense to desire to feel respected at your work place. It is not your fault what happened and your reaction is normal. Do not seek for approval for your reaction, IT IS OK to feel the way you did. Do you want to talk more about it and tell us more?

Also, lowering your dose from 20 to 10 micrograms seems to affect your anxiety levels. How was your mood before reducing the dose of citalopram?

Hi guitar freak

Sorry to hear that you experienced an episode recently, the rude caller was a trigger for you. It is understandable that, after reducing your meds that you hit a trigger that you couldn't cope with. I have a couple of questions.

Did you doctor approve the reduction in doseage of medication, if that is the case please talk to the doctor who may well reinstate the your original doseage.

Does your manager know of your mental illness? I live with depression and control my condition with a combination of anti depressants. It took some time to get the correct medication to stabilise my condition. I no longer work but was supported by colleagues with mental health issues to go public. My manager was not particularly empathetic but I did get support from HR.

Since I have stopped work, I tried to reduce my medication (my request) but after a few weeks I starting self harming again. My doctor supported both my request to reduce my meds then reinstate my original doseage.

Don't think that you have failed, you are not ready to reduce your meds, please talk to your doctor also, if you can, discuss your illness to your manager or a member of the HR team.

I wish you every success in your recovery z don't rush it just take your time.

Very best wishes to you.

honestly I cannot describe how I felt I was shaking and had tears running down my face. i had not felt that way in a long long time.

no worries, yes management are aware and so are the in house occupational health team, they have been really good to me. yes I spoke with my gp over the phone mid January about my medication things were going really well. he was happy for me to reduce. it's only been since then I've been having the occasional really bad day, but tend to be feeling low most days but able to get by and just about look after myself.

really appreciate you taking the time to read my post

You seem to cope well, which is pretty heroic considering the fact that you are working and trying to manage the anxiety. May I ask, without making you feel uncomfortable, did you try Counselling? It really helps to understand the anxiety and our reactions to it. Xx