I'm 17 and currently doing an apprenticeship as an admin clerk. Ive always had a massive fear with making phone calls and ive never really been able to pick up the courage to do it in previous situations. I believe it's to do with my social anxiety.
I have had my review meetings with my manager and they want my 6month target to be making appointments on the phone. I'm already panicking due to not knowing how to even work the appointment system (i'm sure they will show me) let alone making them as i am talking to someone on the phone. I know our customers can get grouchy due to the waiting times and i'm just generally scared for this.
I know it's only a phone call, i know it's only talking to a customer, and i know nothing seriously bad can come out of this - i'm just petrified for it and need to find a way to calm this fear.