I was due physio today at 4pm as I'm in pain and unable to use my crutches as my arm is hurting so bad I couldn't go on my scooter cos it is raining and I can't afford to go there and back by cab.so I had to ring and cancel and make new appointment.so..the physio is for my spine I had screws and rods put in in Sep and they forgot about me so after a fight to get physio after major surgery..I'm not gonna miss it unless I'm really unwell.I had to cancel one b4 and could not get through to the hospital all day finally I got through but...I had to leave msg cos no one to answer it..I tried rest of day and left 3 msgs cos no one answers.so today they said that I did not contact them I said I left 3 messages she said well if we had them we would have got back I said are you calling me a liar? No but if we had the msgs we would have answers...so she . Makes me appointment for next month...I said that's a month away what good is physio once every other month....any way she again said well th ok s is 2nd time you haven't let us know your lucky to get appointment at all...I got angry by now I want to speak to your boss...no she said ..I said your boss or I go to my morphine...she put me on hold then a man who could hardly speak English oh she and kept saying my name wrong over and over came on...I said are you in charge..of th oh s department today yes...I said well ....that's all I got to say as he would not let me speak..I had to scream shut up and listen to me stop dictating to me...I'm a patient not a criminal..I'm in pain I am being told iv not let you know twice..that's rubbish I left 3msgs last time you did not return my call..well we always answer calls I said well you don't cos I waited and waited again he starts shouting and won't let me talk I said all I want is a new appointment and I'm getting abuse..he s as I'd well two times you don't tell us..I so now I'm getting really mad ...I said no I let you know you didn't ring me back..and I said what other time? He said today..I said I'm ringing you now...he said your supposed to give 24hours...I said I have fibromyalgia and other probes I didn't know I couldn't go till now ..I asked to sleep to boss..boss not there till Monday so I rang main office can I have complaints department please w err 'll iv now left 2mags and no reply...I was shouted down argued with called a liar and left so stressed..Just cos I wanted to change appointment cos I am unwell..I bothers to contact them both times I left 3mags and rang them today b u t it's not good enough I'm so upset I'm fed up with receptionists dictating and playing God with patients who are sick yet we get threatened with prosecution if we get angry...this is a hospital is a disgrace...iv got some horror stories but this is what happens today.
Content on HealthUnlocked does not replace the relationship between you and doctors or other healthcare professionals nor the advice you receive from them.