ESA Backdated payments - when do they start from????

Hi everyone

I am hoping that someone can answer my query regarding back payments of ESA. I failed an ATOS medical in May 2013 and was told decision on 3/6/13. I then had until 3/7/13 to appeal which I did. My money went down to £71 (the assessment rate) on 24/6/13.

I had a tribunal in January 2014 and won and was put into the support group. My money then went up and I was therefore owed back payments.

However, the money was only backdated to 25/9/13. I rang DWP to query this and was told that the first 13 weeks from when my money went down to £71 a week on 25/6/13 is the assessment phase and the money can only be backdated to 25/9/13.

This is not what I was told whenever I rang the DWP during my appeal, as I kept asking when does the money gets backdated to and was told by everyone I spoke to that the payments would be backdated to 25/6/13 i.e when my appeal started.

Does anyone else have any experience of this and know if this is correct?

Thanks

17 Replies

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  • I don't know molly, but I'm sure someone will be able to help you tomorrow.

  • Thanks Sandra99b it seems you were up late also!!

  • Hi molly44

    I sincerely hope that you are feeling as well as you possibly can be today? I am so sorry to read that you have not been given your money backdated to when you were expecting it from. I do not have receive ESA so I do not personally know the answer.

    I have pasted you two separate links relating to ESA and the backdating of payments. I am really sorry but they are lengthy documents so they will take a bit of reading I am afraid to say! However, I hope that you find the links useful:

    benefitsandwork.co.uk/emplo...

    adviceguide.org.uk/scotland...

    I genuinely hope that you can find some resolution and relief to your problem.

    All my hopes and dreams for you

    Ken x

  • Thanks Ken I will check out those links x

  • I had a tribunal and won but was put in wrag group but I got my back money from when I appealed but then I could only claim for. 365 days so then because I have a husband to keep me I don't get anything but I get my pension in July I have asked for a mandatory review but not heard anything and it was three weeks ago good luck

  • Thanks Dorothy1952, maybe its different for WRAG but I will have a look at those links ken kindly listed above and hopefully it will all become clear in this DWP minefield!!

    Good luck with your review x

  • I didn't get to appeal or tribunal but asked for the decision to be reconsidered and was put into the support group at that stage. My money had gone down during this but I have never had ANY of it repaid!! I haven't liked to ask about it but often wondered. I missed just over 6 months of the higher rate of money through no fault of mine but repayments of this have NEVER been mentioned. I didn't like to raise this with DWP but perhaps I should have done...?

    Hope you get somewhere with your query and are repaid the monies owed.

    CM xx

  • Hi Celticmoon. thank you for your reply.

    I think you should enquire about why you did not get any of your money backdated, because at least I got some of mine backdated! That does not sound right to me, perhaps you should phone CAB if you don't want to ask DWP directly.

    The more I think about my case the more I think DWP are in the wrong but I can not really find the correct information regarding my situation. I was told by DWP everyone has an assessment phase so that is why payments are backdated to 14th week of my assessment phase which they say started from when I appealed.

    I was on incapacity benefit for years so I must have had my 'assessment phase' at the start of that benefit. Then last year I was switched to ESA and had to have a medical. I failed with zero points and my money went down whist appealing. BUT my weekly benefits only went down because the ATOS HCP told lies about my medical and the DWP took her word as read!! It is not my fault and I feel I should have my money backdated to when the DWP decided to cut it by over £30 a week because of ATOS!

    I think I will ring DWP again tomorrow and see what they say and maybe phone CAB as they are impartial.

    Good luck with your enquiries Celticmoon, I hope you get some money back

  • Its because uour money went down while appealing that caused you problems but saying that if you had contined on the pay if 71 plus the 30 you wouldnt have had any backdated. The backdated payement is only to top up the money you were on so rates at mo are 73.10 basic the. Goes up to either102 or 109 dependant on if in support or work related group plus another 15 extra a week if your on the income related and not the contributions related group of esa. So they owe you from 25/6 to 25/9 the extra 30 a week. They have treated you as new claim from 25/6

  • Yeh you should ask you could be looking at 35 a peek for 6 months about 840 pounds better in your bank not theirs. They never come forward with money but quick enough to want it back lol good luck

  • Hi there Molly

    Thank you for the information & personal experience you've shared... I will ring CAB. They were very kind & helpful to me when I moved from ICB to ESA & helped me fill in the first ESA50.

    Good luck with your own Quest... It seems so many of us have very similar tales of unjust woe...

    Warmest Wishes

    CM xx

  • thanks Celticmoon

    Good luck with the CAB and I hope you get some money back.

    I telephoned DWP today (friday) and spoke to someone who was very helpful and told me that he thinks that I am correct in saying that the back payments should start from appeal start date and not after 13 week assessment phase, as the 13 wk phase is for new claimants not those transferring from Incapacity benefit to ESA. he has emailed relevant dept and i am awaiting their call.

    I will post results on here in the hope that it may help someone else in a similar stuation

  • Just an update for everyone - The DWP have now decided that I am entitled to back payments from the start of my appeal (ie when my money went down June 2013) and I do not have to do the 13 week assessment phase. This 13 week phase is only for new claims and not migration cases such as mine where I was moving form incapacity benefit to ESA.

    They are now going to pay £650 into my bank account to cover this period!

    It makes me so mad because if I had not not pursued this and just accepted what the first DWP employee had told me then I would have been out of pocket! I am so glad I telephoned them 4 times this week to query this and then to chase this up!

    My message to everyone is that if it does not seem correct or fair then don't just accept what the first person tells you at the DWP but phone them again and hopefully you will speak to someone who knows what they are talking about!!

  • Thanks for your message Bluebell99

    Yes the DWP are so inconsistent and it really depends on who you get to speak to, and whether they know what the are talking about! I am just so glad that I queried it all!

    My motto know is question everything, and if it still does not seem correct then ring back and question it all again!

  • Hi

    Im in a similar boat I failed dont know how my medical assessment and just sent off my appeal on it. The job centre cant understand why this has happened. On the funny side Im on more money now because the jsa is same as esa a week but because disabled they give me a premium top up on jsa. Any how its meant to work is you start esa on 73.10 a week then from the 13th week of being on there you get an increase. I dont understand the bit about your money going down to 71 on 24/6 as you shouldnt have been getting more than that. Thats whats caused the confusion you going down in money because they must have looked at it like a new claim as if you started it esa on 25/6 and then the 13 weeks ended 25/9. We need to know the very 1st date you started esa work 13 weeks from that. So in my case i went on it 8th may my 13wks ends about 8th aug i had my med in oct and decision in november. Eventually when I get my claim backdated it will be back to approx 8th aug. You need to find out if they started you on a new claim the 25/6 and why. How much was you on a week up to 24th june. They owe you from 24th june to 25 sept. Poss further dependant on how much you are on now at full rate compared to how much you were on up to 24th june. Let us know the start of es and how much you were on up to 24th june. Hope this helps and you get your money refunded.

  • You can always ask !!

    Jobcentre Plus can be contacted using the following email address:

    Contact-us@dwp.gsi.gov.uk

    Employment and Support Allowance offices email addresses:

    Wales & Southern England Benefit Centers

    Caerphilly CAERPHILLY.ESACHANGEOFCIRCS@DWP.GSI.GOV.UK

    Chippenham

    CHIPPENHAM.BCESACLAIMCLOSUREREQUESTS@DWP.GSI.GOV.UK

    Cosham COSHAMBDC.ESACHANGES@DWP.GSI.GOV.UK

    St Austell STAUSTELLBDC.ESA@DWP.GSI.GOV.UK

    Worthing WORTHING.COFC@DWP.GSI.GOV.UK

    Merthyr Tydfil MERTHYRTYDFIL.BCESAOUTBOUND@DWP.GSI.GOV.UK

    Wrexham WREXHAM.ESAMAINTENANCE@DWP.GSI.GOV.UK

    Northern / Scotland Benefit Centers

    JCP Clyde and Fife BDC ESA Claims

    <CLYDEANDFIFEBDC.ESACLAIMS@DWP.GSI.GOV.UK>

    JCP Clyde & Fife ESA Changes <CLYDE-FIFE.ESACHANGES@DWP.GSI.GOV.UK

    Clydebank BDM Customer Services

    clydebankba.bdmcustomerservices@dwp.gsi.gov.uk

    ESA the generic address is clydebankbdc.esachanges@dwp.gsi.gov.uk

    Sunderland SUNDERLANDBDC.ESANC-CMCOMPLAINTS@DWP.GSI.GOV.UK

    Greenock JCP Greenock BDC ESA

    Aberdeen Aberdeenbc.complaintscorrespondenceandfeedback@dwp.gsi.gov.uk

    Bathgate Bathgate.bdccustomerservices@dwp.gsi.gov.uk

    Barnsley Barnsley.BCESA@DWP.GSI.Gov.UK.

    Hull HULLBDC.ESACLAIMSMAINTENANCE@DWP.GSI.GOV.UK

    Stockton STOCKTONBDC.CUSTOMERFEEDBACK@DWP.GSI.GOV.UK

    Newcastle NEWCASTLEBDC.CUSTOMERFEEDBACK@DWP.GSI.GOV.UK

    North West Benefit Centers

    Oldham BC new claims and changes:

    OLDHAM.ESANEWCLAIMS@DWP.GSI.GOV.UK

    OLDHAM.ESACHANGES@DWP.GSI.GOV.UK

    Birkenhead BC new claims and changes:

    BIRKENHEADBDC.A-KESAMAINTENANCE@DWP.GSI.GOV.UK

    BIRKENHEADBDC.L-ZESAMAINTENANCE@DWP.GSI.GOV.UK

    BIRKENHEADBDC.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Preston BC new claims and changes:

    PRESTONBDC.ESANEWCLAIMS@DWP.GSI.GOV.UK

    PRESTONBDC.ESACHANGES@DWP.GSI.GOV.UK

    Central England Benefit Centers

    Bury St Edmunds BC:

    New Claims BURYSTEDMUNDSBDC.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Maintenance BURYSTEDMUNDSBDC.ESAMAINTENANCE@DWP.GSI.GOV.UK

    Derby BC:

    New Claims DERBYBDC.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Maintenance DERBYBDC.ESACHANGES@DWP.GSI.GOV.UK

    Handsworth BC:

    New Claims BIRMINGHAMNORTH.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Maintenance

    BIRMINGHAMNORTHHANDSWORTHBDC.ESACLAIMSMAINTENANCE@DWP.GSI.

    GOV.UK

    Hanley BC

    New Claims HANLEYBDC.ESACLAIMS@DWP.GSI.GOV.UK

    Maintenance HANLEYBDC.ESACHANGES@DWP.GSI.GOV.UK

    Peterborough BC

    New Claims PETERBOROUGH.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Maintenance PETERBOROUGH.ESACHANGES@DWP.GSI.GOV.UK

    Wellingborough BC

    New Claims WELLINGBOROUGH.BDCESA@JOBCENTREPLUS.GSI.GOV.UK

    Maintenance WELLINGBOROUGH.BDCESACHANGEOFCIRCS@DWP.GSI.GOV.UK

    Wolverhampton BC

    New Claims WOLVERHAMPTONBC.ESASTBAAPPLICATIONS@DWP.GSI.GOV.UK

    Maintenance WOLVERHAMPTON.BDCESA@DWP.GSI.GOV.UK

    Worcester BC

    New Claims WORCESTERBA.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Maintenance WORCESTERBA.ESACHANGES@DWP.GSI.GOV.UK

    London & Home Counties Benefit Centres

    Basildon BC

    New claims BASILDONBDC.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Changes BASILDONBDC.ESAMAINTENANCE@DWP.GSI.GOV.UK

    Customer complaints BASILDONBDC.TASCS@DWP.GSI.GOV.UK

    Belfast BC

    New claims & Changes BELFASTBDC.ESA@DWP.GSI.GOV.UK

    Customer service

    BELFASTBENEFITCENTRECD.CUSTOMERSERVICESTEAM@DWP.GSI.GOV.UK

    Canterbury BC

    New claims CANTERBURYBDC.ESANEWCLAIMS@DWP.GSI.GOV.UK

    Changes CANTERBURYBDC.ESACHANGES@DWP.GSI.GOV.UK

    Customer services

    CANTERBURYBDC.OFFICIALCORRESPONDENCE@DWP.GSI.GOV.UK

    Hackney BC

    New Claims & Changes HACKNEY.BDCESA@DWP.GSI.GOV.UK

    Customer service HACKNEY.BDCCUSTOMERSERVICES1@DWP.GSI.GOV.UK

    Stratford BC

    New claims ESA.STRATFORDBDCESANEWCLAIMS@DWP.GSI.GOV.UK

    Changes STRATFORDBC.ESAMAINTENANCEBFCD@DWP.GSI.GOV.UK

    Customer service STRATFORD.CUSTOMERSERVICE@DWP.GSI.GOV.UK

  • Hi, started to claim ESA back i jan 21st been having problems ever since, only recently starting getting paid as of mid may and told i can claim all monies from jan 21st but the organisations is dragging they're heels about it, who can i call or contact to resolve this issue as im goig around in circle hearing "it will be a few weeks" ever since may currently awaiting another medical assessment and not sure whether i will be able to claim anything back after it as i heard on the phone???

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