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Sleep/New Sensor and New Transmitter: DEXCOM

Activity2004 profile image
Activity2004Administrator
4 Replies

So, where do I start? This morning started out earlier than I had planned with an alarm going off because the receiver gave a message saying that there was a sensor error. That lasted until about 5:30 am. When all this happened, it was 4:45 am and I did a quick test before going back to sleep for the rest of the morning until about 6:30 am and then got breakfast.

The old sensor was put in on October 14th and couldn't even get close to the 24th.

After I replaced the old sensor this after, I also had to insert the new transmitter that's from a few months ago. This is the only transmitter I have in the house and on me. I called Tech. Support and got them to first give me 2 free sensors ( the first free sensor never got here/processed!). The second sensor is for what happened today. After the Tech. Support was done with their part of the sensors information, I had to find out when I can get my replacement transmitters since I don't have any others in the house-- except for what is on me, now. I was told that if the newest transmitter has any issues, they will rush one out for free and send it.

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Activity2004 profile image
Activity2004
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4 Replies

Oh dear poor you Leah 4.45am is the middle of the night!

At least they are on the case and sending new sensors and transmitters and it’s even more frustrating when things get lost in transit.

You’ve had nothing but trouble with the G6 sensor so I wonder if it’s needs resetting?

Good luck and I hope that you had a good nights sleep.

Activity2004 profile image
Activity2004Administrator in reply to

I was up, again today at 4:30! I had a snack and then went back to sleep.

Yesterday after lunch, I had taken a nap before 2 pm( see private messages for details, please).

Sad part, the sensors never had been sent when they told me last week (10-14). So, two are being sent out.

ThyroidThora profile image
ThyroidThora

Oh dear, what a farce! This isn't fair for you because you're always getting woken up in the night, it's not good for overall health to have sleep deprivation.

Activity2004 profile image
Activity2004Administrator in reply to ThyroidThora

Thank you for saying that. I need to figure out what is going on since this is a new sensor. Hope it will work for 10 days.

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