Diabetes Research & Wellness Foundation

DEXCOM News (Noticias de DEXCOM)

Earlier this evening, after I had done a calibration at 7 pm, the DEXCOM had said that the system had to be recalibrated after 20 minutes. This means, I had to retest myself after getting on the phone with the DEXCOM Tech. Support Staff and see why this had happened. The first time I calibrated at 7 pm had been taken by the system, so I had no idea what had happened. The Tech. Support on the phone said that sometimes the sensor and the entire system can't figure out the gestational fluids and needs to be calibrated more than is required. This is good to know since I never knew that it could take 20 minutes to do another calibration before, so this is very helpful in its own way. I was also told that if the sensor does fail or causes any other problems before Monday's change-out time, give the DEXCOM Tech. Support another call and they will send me another free sensor to my home next week.

Antes esta tarde, después de que había hecho una calibración a las 19:00, el DEXCOM había dicho que el sistema se tuvo que calibrar de nuevo después de 20 minutos. Esto significa, me tuve que probar de nuevo después de subir al teléfono con la Tecnología DEXCOM. Los Empleados de apoyo y ven por qué esto había pasado. La primera vez calibré a las 19:00 había sido tomado por el sistema, por tanto no tuve ni idea lo que había pasado. La Tecnología. El apoyo por el teléfono dijo que a veces el sensor y el sistema entero no pueden entender los fluidos gestacionales y se tienen que calibrar más que se requiere. Esto está bien para saber ya que nunca sabía que se podrían necesitar 20 minutos para hacer otra calibración antes, por tanto esto es muy provechoso de su propio modo. También me dijeron que si el sensor realmente falla o causa algún otro problema antes del tiempo del cambio del lunes, dé la Tecnología DEXCOM. Apoye otra llamada y me enviarán otro sensor libre a mi casa la próxima semana.

More to come later! Keep on reading!

¡Más venir más tarde! ¡Siga leyendo!

1 Reply

Very interesting I called tech support for a very different reason. Inserted senor and had bleeding and wanted to know did I have to change the sit, would I get accurate readings. He asked amount of bleeding is the DEXCOM falling off. Which it was not I had put pressure on the location. He said it should be fine, in the case it changed call back. He asked while he had me on the phone if I had any other issues. It appears my senor has dropped numbers many times to return to working several hours later. Thinking I walked away from my base a wall in my house was in the way the stairs to the bedroom numerous thing I felt were my fault.

He informed me they had a recall on the senors, had I not been notified. No I had not we reviewed my records and one letter in my e-mail was missing. I had them forward to my e-mail. It is also on DEXCOM.


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