So, I work in a very stressful environment (when we are short staffed). Normally this place (IT Department of a Community College) gets very busy but on a normal day we are well staffed here. However, it never fails that when our staff either are out sick or busy we get swamped with an influx of "Emergencies" which for the most part are easy fixes for anyone with a tech background, but not for people who are not techs, and to be fair, I don't expect all the faculty here to have a tech understanding of our classroom equipment. However, when it's a day like today where I don't have anyone and I get swamped with "Emergencies" I feel my anxiety rising up so high and I feel overwhelmed as I am trying to remotely troubleshoot all the issues and trying to figure out who to get to go out to a classroom for a faculty member who can't get a projector to work. The faculty are frustrated, and they're upset and I have my phones ringing off the hook and people walking in the door and I am the only one in the office. It feels sometimes overwhelming, and then I remember to not let it get to me. I remember to calm down, breathe and to realize that it's all okay, and that everything will be okay.
Things have a way of working themselves out. Some things are out of my control, and there is absolutely no point in getting super anxious over a situation that is out of my control. Sadly I see my techs walking around anxious too. Especially one of my techs who does everything, he is always the one running around to put out fires. I feel bad for him. He always offers to drop what he is working on to help someone and he has a million things piled up to do and no time to do them, because he knows everything and has that attitude of "I can do it!" and loves to tackle the issues himself.
I feel like I need to talk to my boss about this, because we have a lot of techs but they don't have this one tech's attitude... they all tend to sit at their PCs and don't have the desire to go out in the field and fix issues. I feel bad that it's always piled up on this one tech to do it all. Maybe they don't want to go out into the field, but it makes me feel even more stressed because I don't have anyone to send.
I feel the anxiety too.
But, I feel like knowing that it's not the end of the world, and knowing that it will all be okay and breathing through it all and trying to smile helps. We're all doing our best, and a few of us literally doing more than our best to get everything fixed and running smoothly.
I wish I could clone one of my techs, we need more people like him.