Unstable App: The App is unstable as I find it... - Active 10

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Unstable App

Autumnbrown
Autumnbrown
11 Replies

The App is unstable as I find it fails every few weeks and just goes into a loop without giving results. It then has to be reloaded thus losing all history. Annoyingly it seems to do it on a day when I have walked over 15,000 steps.

I wish the programmers would correct this tedious fault.

11 Replies
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Andyrooer

This is EXACTLY the fault I have with the App. I cannot understand why this happens!

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Old_stroller

I haven’t had this issue so it is not universal. If I forget to update it on any day then that day’s data is lost from the record, but app carries on working the next day. It must be annoying tho because having a 30 day record is a great incentive to keep going.

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fabcira
fabciraActive10Researcher

I am sorry you have this issue. Typically it happens when you are connected to a wifi network where you have no right to roam. For example last week I was at St Pancras station in London and my phone connected to the network automatically but I had not logged in, so my phone could not connect to the internet. The problem in these cases is that the app receives information to be connected to the network but not information that it has no right to access the internet. So it just waits. It is out of our control as that is when it connects to Google Fit, so it is external to the app. We have no way to fix it, unfortunately. Apologies.

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Autumnbrown
Autumnbrown
in reply to fabcira

Sorry but the situation you describe is not when the App fails. There must be a way of fixing it.

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fabcira
fabciraActive10Researcher

In that case we would be grateful if you could help us understand when that happens. So far we have just seen it only in those cases.

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Autumnbrown
Autumnbrown
in reply to fabcira

The App has failed again this evening after 25 days. I have not been automatically linked in to anyone else’s internet. I have been walking (10,500 steps) between travelling on the tube and the train mostly without 4G access on the transport but that is a common situation for me.

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fabcira
fabciraActive10Researcher
in reply to Autumnbrown

Thanks for reporting this. What phone are you using?

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Autumnbrown
Autumnbrown
in reply to fabcira

An iPhone 7. I have replied to your email.

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fabcira
fabciraActive10Researcher
in reply to Autumnbrown

Thanks I have passed your message to the iOS lead developer. He said that next week PHE will start rolling out the new version which is completely reimplemented and hence will not present hopefully the same issue

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Autumnbrown
Autumnbrown
in reply to fabcira

Thanks for the information. I look forward to using the revamped App.

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Andyrooer

The 2-3 week period is about as long as it works for me, too. Every 2-3 weeks I have to delete it from my i-phone and then re-load it. It then runs properly for a week or so, then slowly and sporadically for a fortnight....then it stops completely! Why can't this be fixed?

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