A rant no need to reply if cannot help or make any comments thats fine i just need to air things.
I am so frustrated and upset alately as i provided an 'excellent' service for a customer and because i found after doing the quote they knew a close relatives brother whom she had dated i gave lots of extra work for them too which was not quoted for at all and made all look lovely!! the relative whom i was extremely close to passed away in 2008 so cannot ask what went on if she knew anything.
full days work with 4 ppl as a lot to do to make back up to date again.
Let me stress in all the years i have traded i have never once had one dis-satisfied customer and always highly praised, i become too unfit since 2010 to work and have employed girls.
However, i was present the whole clean and thoroughly checked was all good and sparkly when left.
This customer decided to go away on the very day we were doing the job for 5 days
the customer arrived back 5 days later and whilst away had some one look after the house because whilst on the phone the other person admitted some one was looking after the house.
i ask that anyone has an issue to let me know within 24hrs! so can go immediately and correct if need be (but this has never once had to happen to me)
customer comes back and after my hours phones and tells me bits missed upstairs, so i said i was out and would call within one hour this did not go down well as it is (really rude to me) i rang within one hour and then said i was sorry and will go 1st thing on next working day which would be Monday as it was friday evening when called and was finished, i work but only enquiries and paperwork.
This was no way going to happen even offering same evening they bluntly refused which made me curious as no one would not want some one back if they done something wrong ie if was a plumber, painter/decorator, electrician, builder you would let them come back???
so she presents photos but they seemed weird as i had checked this particular work and was spotless, then another 3 days passed and presents another problem to something else which i would never touch anyway (freezer) because this has to be booked in and defrosted before cleaned but i never do them anyway!! only a fridge. so to tell me was broken lead me to think even more curiously as if was done it would of left enough evidence anyway. Anyhow.
i then gets a threat to take further action ???? what but i offered to go back and offered partial refund for the little bits missed and then had to wait the stafff tome come back to question and she was able to tell me things that i knew were true so knew this felt more like some sort of set up for me. why i dont know. i sense it i strongly do!!!!
i sent her a recorded letter and a partial refund and a gift voucher after everyone telling me i was insane and not to do it!! but i am too nice and i think i have been taken advantage of strongly.
it was thier decision to go away and leave us and come back 5 days after.
They left a loose cabinet too which was heavy and placed on 2 tiny speakers which on checking work if fell on me!! in my condition with spinal cord compression in my neck i had to use all my strength to push back and use my head too which set all the things off again but i nevr kicked up a fuss and i was never apologised to either!! i think i mentioned some wehre a bit back about it falling on me. So if customer wants to get funny then i am going to claim on her too for the suffering it has caused me this month from the start . had to cancel many things as laid up on/off.
not happy bunny after alllll the blooming extras i gave her. sooo not nice at all xx
everything i have looked up is consumer rights and nothing for help with Traders.
You hear of cowboy traders i had a cowboy customer
thank you all for reading and sorry to bore the pants off you too heheeh xxxxx