Well I got a called at 8.30 today I had a really bad night and could not get my words out at all it was a pip assessment I was never informed that one was going ahead so was shocked I have been stressing about it she said she has all my information we sent in and that she had read it all but then asked about a report or letter from OT even though the report was there can only assume she had not read my information before she called she had to stop the call as I was in so much pain but this was her decision to do this not mine or my husbands she said that she will speak to her manager about getting another assessment set for when I am not in so much pain I thought they are meant to judge you on what tgey find not call back when you feeling better does not make any sense would be grateful on some advice about this very strange call I have called the dwp and they aaid that they will send them back my file and then a case manager will make a decision about if I have to have another assessment
Pip call assessment : Well I got a... - Fibromyalgia Acti...
Pip call assessment
Wow half eight in the morning is early!!! And why say that they will call you back when you're not in pain when they don't know how you feel from one day to the next. I'd definitely look into this more. You shouldn't have to have another assessment. If she knew you were in pain and not quite with it due to having a bad night then your assessment should be based on that. X
She said if she writes a report based on today it would not be a fair assessment of my pain and that that will stay on record for some years to come my hubby told her that I am always in pain and that some days are worst than others and regularly have to be admitted into hospital for it but it was like she needed to put down I was good or summit she said to my hubby she is doing well he went mad and asked what tge he'll she was talking about I have been ill for years and this is a bad flare up she said no I mean she has done her best to answer questions then said she would need to speak to her manager I was in tears by this time she said don't cry we will assess you again like I want to continue going through this at there leasure
As far as i am aware the assessor would not be allowed to speak to your husband unless they are named as your Appointee and this is on record with the DWP So if your husband came on the telephone the assessor may have no choice but to end the assessment
She asked to speak to him
The only way she could ask to speak to him is if he is down as your Appointee and if she did speak to him without him being your Appointee then she is breaking the rules set by DWP and what he said wont count for nothing. I know that as i went to ICE in the past and brought up something similar in relation to my son who is my carer and also registered with my GP surgery and local council as being my carer
He is down as my carer and also with my gp and hospital to I don't know about appointee they have permission to speak to him if he calls on my behalf cause I have a stammer so struggle to get words out
Hi luvvy, it sounds like he is your appointee then. Did the assessor tell your husband she was terminating the call, or did she tell you?
She told me and then asked to speak to him to tell him why she was ending the call
He can write a letter of support for you but cannot speak to the Assessor on telephone on your behalf during a telephone health assessment without being your Appointee as she would also be breaking data protection rules
I don't know where you are getting your information from but you are wrong, an assessor can talk to a husband/partner/carer etc. Your replies are also not helpful or supportive to Jam
I am only stating what i went through myself and also at the time was advised to send all correspondence to the Gov. who were holding an inquiry into how assessments were carried out Mine was published and also i did not like what i was told at the time that why i was trying to do something about it Its not me who makes the rules so when something like that happens get in touch with the people in power as they are the only ones who can change that
I don't doubt you were told that. It is not the experience I have had over the last 10 years at any of my 4 assessments. Justin Tomlinson ( Disability Minister) told the Work and Benefits committee last year
“If you are having a telephone assessment, we are allowing your friend, family, trusted partner to be part of that process which is something we introduced a few years ago for face-to-face assessments which has made a huge difference to the quality of the outcome of the assessments.”
I still stand by what I said about your replies not being helpful or supportive
Who do you mean by we introduced
I am aware that you can have someone with you at assessment like carer or family member and my experience of that was they were there but when they went to speak or explain anything to the assessor they were told they wanted to hear it from myself
We introduced as in the government introduced. I was quoting Justin Tomlinson.At your assessment your assessor should have been listening to both you and your carer/family member. If they told you otherwise they were not being truthful
T his what was told to me at PIP FtF Iwas having in Dec 2019 when i was transferring over from DLA to PIP and again i complained APs They wrote me an 8 page letter back and in relation to that part of my complaint and about why my son was not allowed to speak the answer they gave to that part of complaint ,i was told they encourage and prefer to hear it from the claimant themselves, but other part of my complaint they foundt not to be factual in relation to letter from Rheumatologist which they had scanned on system and were aware of at my assessment
how do you make someone your Appointee? I never answer my phone because of my anxiety, is it enough that my partner always speaks to my doctor's?
I was told to put my phone on speaker so my husband or someone else could be part of the call and he spoke several times. I can’t remember if it was the letter telling me about the assessment or the phone call reminding me of the assessment.
I had a call in February from dwp saying I will be contacted about a phone assessment with in 2 weeks but was never contacted again I called them at tge end of march to see what was going on and they said that I will get a letter to state when I will be called to arrange for someone to be with me but it would not be for months possibly end of August so was very surprised tge lady who called said she was going to advise her manager to send a letter next time
So you hubby is your carer, that makes no difference to the DWP you must have your husband registered with the DWP as your appointee for him to be able to speak on your behalf. You could ring the DWP and request a copy of your assessment report and on receiving it you can see what if anything has been submitted or if you are going to have another assessment. In the meantime contact the DWP and get help and advise about having your husband as your appointee.
I agree I think your reply was meant for jam
Sorry but hopefully jam will read and take the appropriate action.
Thats not true my hubby is not my appointee but he spoke to assessment centre and dwp. All i had to do was just say on the phone that i agree my hubby ta;king to you thats all.
The DWP asked me was my son my Appointee when i was speaking to them on telephone and then told me they could not speak to him as they had no record of him being my Appointee even though he was my carer and registered with my GP and local council as my carer. I asked about this and also rose this with the ICE at the time they were looking into my complaint . i know what i was told Get him to write a letter if i wished but he need to be on their system as my Appointee before they could speak to him
I’m sorry you must be very unlucky as I have not experienced anything like you are saying
I dont think it should be down to luck and if you look back at the munber of people waiting on list for Tribunal hearing dated you find a lot going through the same as i did
Don’t get me wrong, the time before last I had to go to a tribunal, as the assessor had told total lies. I won my tribunal and received an apology from the representative from dwp. This time she allowed my husband to help me answer her questions, she ask for my permission at the beginning of the call and I was awarded the same as I had been getting no problems
I don't think anyone is saying you weren't told that, I totally believe they did, but they were wrong. I have had 4 pip assessments over the last 10 years and everytime they let my husband speak to them and he has never been put down as an appointee.
Hi, I think she just need to know bit more, I am sure she will sort it out your PIP. ASAP. I know we all have same issues and extremely awful pain, however think positive and finger crossed that assessment will go well and you will succeed and qualified with PIP. Inshaallah
Hello lovely, I don't have any advice for you but I know how stressful dealing with PIP assessors and the DWP is. They really shouldn't have called you out of the blue like that. I hope it gets sorted for you. Take care x
It sounds very odd that they didn't let you know about the telephone assessment, I would definitely ask DWP why you were not informed. I don't have any answers but would say please try not to stress about them arranging another assessment. I used to work in OT before being retired and it's quite normal for them to carry out an additional assessment if they were unable to complete the initial one fully. Good luck with the next one, I'm sure it will be fine.
One of the recommendations they seem to be carrying out after the inquiry it when a complaint in received by the APs the APs and DWP to work together to try and resolve it Back in 2017 when the APs made the DWP aware my assessment was lacking detail in many areas had omissions and errors and that the manager of the APs had written an apology letter with a consolatory payment .Yet the DWP done nothing and let it go to Tribunal which was only wasting time and money
No surprise about this I read an article about how the assessment company will be using tactics designed to catch people out.
Catch out how if you are ill and they have my medical records and all reports supporting letters why would they be so under handed it is awful you tell the truth do everything they ask and they still do things like this it's not fair really I never expected this my hubby said they have all your records and stuff they have all written evidence from carers and ot about how you live day to day what else can you tell them on a phone that they do not have in writing he was quite upset that they had me stressed and in tears
Simple, when it comes to money they will do anything. The worst are the double glazing sale persons come assessors who think the money is theirs. In a way it is as they get a bonus for everybody they get off benefits. I'm a liar and parasite BTW.
And another one is before FtF were cancelled due to covid is offering you an assessment at a centre further away than nearest one to you or ringing up offering you an assessment that afternoon as a space has become available
That's awful they made me have a f2f 4 years ago they sent me to Leicester it took us 1.5 hours cause hubby had to keep stopping I was in so much pain when we got tgere had to park outside the door cause parking was on the next street I could not walk that far and then when I got out the car fell over it was horrible she put in my report that I spoke clear but I have a bad stammer it was not so bad back then being locked up for a year not seeing or speaking to people has made it worse I thought she had mixed up the reports but I was given enhanced for both elements so never questioned it
A lot of people on double enhanced are getting long term awards dependent on age and condition so she saying to you, what she she puts on report will stay on your record for some years to come, so to me it looks like that what she may be recommending a long award
I would like to think that is the case but things these days are very complicated with them it was easier when tgey had in house doctors that knew what they where looking at or could get advice from other doctors I did feel like I had done something wrong when she said she was stopping the assessment as it was to hard for me and that she would also state that I could nit be supported correct in the assessment as my carer had to leave for pre arrange appointment as she was on the call for so long before she said that
That's terrible. I would have refused to speak with them as it wasn't pre arranged and you were in pain. Besides how do you know you are really speaking with these people? I never accept none pre arranged phone calls from official people as they want all of your personal information and you don't know it is genuine. You have no idea who you are speaking to on the phone. It could be a scam. I usually only make an appointment and a password to identify them. Its the same at the door, if they don't have the appointment, id and password they don't get in. This is a disgrace. I would get help to make an official complaint as you clearly were not informed and have someone with you to help. Its their problem, the big bullies. Really they do need taking down a peg or two.
I am very sad for your upset. What a ridiculous time to call anyway. Should have told them you are in the bath and they will need to wait until you have finished and left them hanging on for half an hour. These people really R the limits. Honestly, they think they are little demi gods. The assessment is meant to be convenient, not out of the blue.
Again, so sorry for the upset the little Hitler caused. Hope you are feeling better now and do complain as you have rights and that's an abuse.
Take care. YNWA ❤️💐😢🍻😠🎂🎂🎁🦋🦋🦋🦋
Thank you
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