PROBLEM WITH THE COUCH TO 5K APP

[Kemali]

Hi I'm so frustrated I started the Couch to 5K again and have been doing really well, that is until my phone updated and now the Couch to 5k app doesn't work. Help not sure what to do or if there is another app I could use.😔

[Badrun Graduate]

Oh no ! Not sure what to suggest. Am guessing you’ve downloaded it again and it’s wiped out your runs ? If so could you maybe just let it run down the time untilYou reach your run ? Frustrating. But don’t give up !

[Badrun Graduate]

There’s the Nike app which is free

[daycartes Graduate]

What phone are you using?

[cheryl_couch_tatty Graduate]

I don't know if you have tried this but uninstall it and then reinstall?

[nowster Graduate]

"Doesn't work" could mean lots and lots of things. The more you can tell us about the problem, the more likely someone might know how to help.

[Ripspeed]

Re install the app it worked for me

[Buna Graduate]

just use the podcast, from Itunes, rather than the app.

[Kemali in reply to Buna]

I haven't got an iPhone it's a Samsung Galaxy A40

[roseabi in reply to Kemali]

You don't need iTunes to download the podcasts nhs.uk/live-well/exercise/c...

But first try checking your phone's settings for the app, you may need to re-allow certain permissions. Failing that, reinstall as others have said. You will need to fast-forward through the runs to get back to where you were, but it doesn't take long!

[Kemali in reply to roseabi]

Thanks yes I've reset it and give permission but still freezes on let's get started.

[roseabi in reply to Kemali]

Checked your battery and battery saving options?

[BuilderBoysMum Graduate]

I had to reset my phone, and I lost all my progress. I just downloaded the app again and fast-forwarded the runs until I got back to where I was. Ended up doing about 5 weeks of runs in an hour😅🤣

[Kemali in reply to BuilderBoysMum]

Ihave teinstalked it a few times but only get as far as the yellow let's get started screen and it freezes I press continue but it just freezes.

[BuilderBoysMum Graduate in reply to Kemali]

Clear cache? Clear data? Or force stop? I'm not techy enough to suggest anything else. Best of luck with it