🌟 HU email notifications - have you stopped receiving them? 🌟

[linda9389]

We are aware that some members - myself included - have not been receiving notification emails from HU.

In my case the emails stopped on Tuesday morning. HU have checked and it seems that my account had been blocked in their system; they have now unblocked it and my notifications are working again.

If you are still experiencing issues receiving HU notification emails, can you please contact the HU technical team via this link support.healthunlocked.com/...

Email: the email address you are using to access your HU account

Subject: Not receiving HU notification emails

Message: I have been asked to let you know that I am no longer receiving HU notification emails. Could you investigate for me please. (If you know for sure when they stopped, you could add this information).

It is possible that this issue is linked to the Google outage earlier this week, so hopefully won’t happen again, but the more accounts HU investigate, the more likely they are to be able to understand why the issue has occurred.

If you are still having the issue and the HU technical team do not seem to be resolving it, please do let us know in the comments below.

(Posted in Marathon, Bridge, C25K, S&F and Active10)

[Oldfloss Administrator Graduate]

Thanks you..so far I am still receiving..

[linda9389 Graduate in reply to Oldfloss]

Good 😊. Hopefully only a minority are affected.

[Oldfloss Administrator Graduate]

Having to log in to read CHAT now!

[linda9389 Graduate in reply to Oldfloss]

I just had to do a strange log in that I didn't expect! Hopefully they will spot it and fix it 🤞

[Oldfloss Administrator Graduate in reply to linda9389]

Hope so:)x

[linda9389 Graduate in reply to Oldfloss]

It's still misbehaving ...

[SkiMonday Graduate]

Haven't noticed an e-mail problem because I don't use e-mail notifications (I get way too much e-mail).

However, when I click the icon to see my notifications, I keep getting a login prompt.

I've used the supplied link to report this.

[linda9389 Graduate in reply to SkiMonday]

Thanks. It seems lots (all??) of us are getting this issue. I have also reported it on behalf of 'several forum members'. As normal HU working hours are Monday to Friday we may not see a fix until tomorrow.