So yesterday after much deliberation I went to a different running shop to buy some new running shoes. I’ve had a bad knee and been on the IC for ages, and now I’m back to running (not 3 times per week yet but I’m getting there.) I explained I’d had a gait analysis done and that I was a neutral shoe, we tried some pairs of running shoes on and she made me run up and down outside the shop (which was in Central London 😱) she commented that she didn’t think I was a neutral shoe - my ankles roll in, especially the left!) Tried a pair with support in and there was a massive difference. She said that the neutral shoes I have been wearing could’ve contributed to the knee injury. I feel like I’ve been given a completely different service from this shop - like they really want me to have the right shoes. I will definitely go back to them.