Not receiving your HealthUnlocked email notifications or forgot your password? Here's what to do!

[AussieNeil]

1) Lost Email Notifications

Due to the continuing war between spammers trying to sneak their unsolicited emails through email server filters and email filter improvements, we can lose some valued correspondence through misidentification. Bulk emails understandably are considered particularly suspect and HU probably sends out around 20,000 identical emails daily to our community members.

This is why when you no longer receive regular notifications, the first step is to check your spam/junk mail* folder and if you find your email notifications there, either inform your email app that they are not junk or move them into your inbox. Future deliveries should then return to your inbox. If you can't find your email notifications in your spam/junk mail folder, then check your notification settings are correct here: healthunlocked.com/email-no... (Menu .. Email preferences). In particular, check the setting in the section;

From my communities; Digest frequency: and make sure it is set appropriately. See the attached graphic for how to access your settings, including your Email preference settings via your Menu - the three horizontal bars. Your HU Menu can be found at the bottom right of your screen on a mobile phone or tablet and the top right on desktops/laptops. Selecting the Menu bars causes the shown options to pop up above or below your menu.

If everything looks correct, you'll need to email CLL Support at [e-mail] and ask for their help.

*The email spam situation has actually improved from the bad old days in the noughties, when 80 to 90% of email traffic was spam. In the last 10 years to Decembers 2023, statista.com/statistics/420... it's dropped from a peak of 70% to around 45%. We never see most of this unsolicited email, because it's automatically deleted. It's only the uncertain emails that make it to your spam/junk email folder, where you are given a few days to check and provide feedback. If someone doesn't find a notification email incorrectly assigned as junk/spam in the allocated time, then the email server considers the email is more likely to be spam, so other members using the same email service are likely to also lose their notification emails. No doubt spammers are now using AI in an effort to improve their chances of getting their spam through spam filters, as this never ending war continues. It causes a huge cost in processing and transporting rubbish emails around the world, but most of the wasted effort is from people trying to find legitimate emails and deleting spam from their inboxes.

Neil

[Westie11-]

Yes this happened to me and after checking the "spam" box I found they were there. So as you say, clicked on one and said not spam. Since then they are once again coming daily.

[AussieNeil Partner Administrator]

2) Requesting a Password Reset

First, ensure you are logged out of HU, then go to healthunlocked.com/ , select "Already a member?" then log in via "Select/click on "Log in". That should bring up the attached login window. Select/click on "Forgot your password?"

(Continued)

Ask for a password reset by selecting/clicking on the blue text "Forgot your password?"

[AussieNeil Partner Administrator in reply to AussieNeil]

2) Continued

That gives you a new page, where you can enter your email address for your account - see attached. Enter that address and select/click on "Send link to my email" and you'll be given a link to reset your password for your account, so you can log in and regain access to your past posts and replies.

Neil

Enter your HU notification email address for your password reset