Result👍

[Buddy34]

So yesterday my bluetooth earphones cut out on my long run . This is the second time this has happened and I emailed the company. They said if I could send a picture of them so they could help and I did and had to tell them they are now not working at all. I've had them for over a year and they are supposed to be waterproof. I got an email back from them saying they were sorry that they wouldn't work at all and gave me a voucher code which I thought was maybe 10 or 20 percent off a new pair.

It was so much better . The voucher was for £60 and considering mine only cost £30 I was so pleased.

So a new pair is on order and I sent them another email thanking them for their excellent customer service😁

[cheekychipmunks Graduate10]

Nice result there Buddy! 👊😀

[Sandie1961 Graduate10]

Great result 😃😃😃

[Allbarron 60minGraduate]

Well that doesn't happen often!! At least to me. It's great to hear of a positive conclusion to your issue Buddy 👏👏

[AliHC Graduate10]

Great Buddy34 ❤️🎶 That's music to my ears 🎧

[Grannyhugs Graduate10]

Great news. I'm a true believer if you don't ask you don't get. Enjoy your new runs with them 🤗

[AlMorr Ambassador Graduate10]

Good result for you, just hope the new ones work no matter how heavy the rain is the next time you are out running in your favourite weather.

[Womangolfer Graduate10]

That’s excellent service. Well done you 😀

[Vonb Graduate10]

Excellent! Shows it pays to let people know when something’s let you down x

[Timotea Graduate10]

Were you listening on Spotify? My Bluetooth ones kept doing that and it turned out that Spotify was defaulting to my PC as had not turned it off there and it appears to be dominant device ! Have turned off Spotify on PC and it no longer happens.

[Buddy34 Graduate10 in reply to Timotea]

Yes i was listening on Spotify but now they won't switch on at all👍

[Maddee_6333 Graduate10]

Now that’s what I call good customer service

[Sparkey5000 60minGraduate]

Brilliant customer service.....sadly so rare these days. What is the name of the company as I’d happily buy from them knowing there is such great back up

[Buddy34 Graduate10 in reply to Sparkey5000]

Skullcandy