My hardship payment was overdue last week, it should have arrived on the monday, but didn`t so I had to go to a food bank or I`d have starved. I rang them up on thursday to find out what the hell had happened to my money, & was told that the payment hadn`t been sent out, no explanation why, but at least they put the money into my bank account 3 hours later. If they can put the money through that quickly, then why do claimants have to wait 3 working days after signing on for their benefits? The end result of this delay was that I had a letter from my bank saying that I`ll be charged for an overdraft because they had to pay a direct debit bill when my account was empty. If my money had arrived on time, I wouldn`t have been overdrawn! Why are the DSS so incompetent?