Here at Thyroid UK we have been contacted by some of our members regarding problems ordering products and speaking to Customer Services at The Nutri Centre.
I have today spoken to Mark Donnelly, Operations Director at The Nutri Centre. He told me that they moved their contact centre, which deals with sales and customer services, to a different location which meant training new staff members. Unfortunately, this transition has not gone very well - he underestimated the number of staff needed and the number of calls they would have.
He apologises profusely for the stress and problems caused to any customers who have been unable to contact them.
However, things are improving and waiting times have drastically improved - although not yet as quick as he would like. More training is taking place and he feels things should be back to normal within a week or two.
If you know of anyone who has been having problems contacting The Nutri Centre, please share this post.