17 years ago I was told that I had 2 prolapsed discs. Over the last few years the pain has reached levels that I just couldn't handle, which they completely ignored. Finally I made the decision to use savings and take a loan to go private and get an operation that the NHS told they told me wouldn't help or I was too young for. The spires consultant took an mri and confirmed that I no longer had prolapsed discs, they were actually almost fully disintegrated with a 3rd disc starting to degrade.
NHS have now agreed that I do need additional pain relief until the discs go completely and my spine fuses (which is the operation that had been discussed to usually deal with the pain issues I was having) but not one apology for the past few years of extra pain while my spine has been completely unstable. They just don't seem to give a rats behind and think we're all exaggerating the amount we suffer.