Well as the leaflet promised I got an email saying my formal complaint was being investigated.
Then I got a call from the divisional manager thanking me for making a formal complaint as she says she and the staff are embarrassed about me being cancelled at the theatre door and the staff were very angry on my behalf. She says it allows her to take it to the chief executive so it could help other people not to have my experience. she apologised and asked if I was upset at my treatment by staff, I said no and I realise I am not emergency but that this decision had hurt me and my family.
She went on to say that I could come in for my operation on 26 th November but that they still can't guarantee I will get done but I was high high high priority. It would have been petty to say I was priority last week!
ALS o she says they have started an investigation which will take to late December/early January BUT it would be very thorough and brings up management of emergency beds.
So she made m feel not only I was justified in my complaint but they are grateful i did it and I have a date in 10 days! Thanks gain for all your support Axx