Home delivery Service

[Chuggie]

Does anyone get their RA injection meds delivered to your home via home delivery service ? I am having constant issues with HAH made a complaint already and on the verge of another. I work full time as a NHS nurse and luckily work Mon-Fri supposedly “9-5” more like 7:30 til 18:00 most days. The delivery service have yet again change times to when I cannot be home i.e 08:00-18:00. I’m so fed up with them. Sorry for the rant.

[Hidden]

HAH are known to be tough to work with - have you asked f drugs can be left with a nominated neighbour as that was one option with me?

[Chuggie in reply to Hidden]

I could but I don’t to rely on this and keep them at home as it’s not fair. Others work like me. I’m gonna ask the consultant if I can get via another method. Thanks though 👍

[Hidden in reply to Chuggie]

I get that too I am still trying to sort something with them but even the RA clinic were up in arms with them too!

[Bootoo]

I have never had any trouble with H@H and always found them to work around me if I need my delivery time changing, my daughter on the other hand has nothing but problems with them. We only live 10 minutes apart so it can't be certain areas. Try their online chat and give them hell, it's better than shouting at a real person down a phone

[Hidden]

I personally never used them. This is unacceptable it’s not as if you can choose another company. Shame they can’t deliver to your local pharmacy.

[chunkypie]

I use HaH for a few months and they have been ok so far. The only thing I would say is they dont send reminder texts like the last supplier. But I can go online and see when the delivery is going to be.

[Neonkittie17]

Sorry to hear you’re having problems. I’ve had HaH since they were changed to the nominated suppler about 12 years ago and not Willow anymore who were excellent but only had three delivery days a week . They did use to deliver Saturdays but not evenings. HaH had an awful period when you’d phone you and they’d say .. you are 49th in the queue! 😱 No thanks! I know healthcare companies have delivered to people’s place of work or their local pharmacy. Hope you can email someone in the know at HaH soon.

HaH send me reminder texts. Three in total. One to confirm the date when you book it with them of a six hour window, then a text the night before with a four hour window and then first thing that morning you get a two hour window text. I presume that hasn’t stopped since a couple of months ago? They used to phone you as they were about to set off from their last drop but that hasn’t happened for ages.

[alton]

My delivery service (which I presume is same) is much the same :deliveries between 8am and 6pm , no reminder txts , forget sharps bins or brings wrong one !Had a man turn up last time, came in my porch with no mask on andpushess me my prescription in my hands!! Very frustrating!!!

[Deborah22]

I have found their service has deteriorated over the last 6 months . I am a Radiographer working 12 hour days and get mine delivered to work. It works much better than home delivery.

[99Michelle]

I have been using HAH for the last 4 months, no problems so far 🤞. I recently went back to work so need a delivery after 6, and that hasn’t been an issue either. They are actually delivering this evening, I received a reminder text on Friday with a 3 hour window of 6 -9 and the yesterday another text with a 2 hour window.

[Brushwork]

I have them too. Never a problem until recently, when they didn’t bother to act on a change to my prescription! Then the delivery, well, it’s rubbish now. I too lodged a complaint.

[helixhelix]

I used to have HAH for about 8 years, and although occasional bad patches they were fine. So it must depend where you are. Most times I had them delivered to my BiL as he was retired and I was working. Other times they delivered to work.

Usually hospitals have a contract with a single company, so might be hard to change. But perhaps you could pick up from hospital pharmacy?

[watcher56]

I’ve had problems with HaH over the years. The last contact I had by email was from a different company. Still not impressed. Last delivery confirmed by email hadn’t been booked by them when I rang to ask where it was.

[ruth_p]

They used to deliver mine to work but that’s not so easy as you’re a nurse.

[Fra22-57]

Yes I do.They only tell you what time arrival is night before by text which is very annoying so you cant plan anything and darent go out til arrived

[stbernhard]

I never had trouble with HAH. Do you know that you can nominate another recipient? Just in case you know someone who is in a better position to wait for them..

[Feank]

Morning..I have had a few issues, not arriving when they say , once they left my refrigerated drugs on someone elses doorstep! £1200 worth of Nhs drugs had to be destroyed as they had been left outside for hours and hours!!!! Dangerous but also a waste!! Hcah said they cannot get experienced drivers...very worrying!! You can have your drugs delivered to your local pharmacy if u cannot be at home at delivery time. If the pharmacy have fridge space of course. Have a pain free day.

[Deniseelk]

I have always had excellent service from them and the delivery drivers! Queries over phone sorted easily too. You can nominate someone over 16 at your home to take delivery OR ask for the delivery to work... I can see at least one other hospital worker replied to you as this is what they do. There will be an effective option for you.

[bdunsmuir]

I have used HAH for many years - now must be more than 10 - and have never had any issues. When I worked the delivery address was at the office with security guards authorised to receive it and knew to refrigerate on arrival.

[Allije]

Yes I've had similar problems in the past and eventually had it delivered to my health centre where I collected after work or following day. Could this be an option for you?

Off course since lockdown this hasn't been a viable option, but then I am working from home so not a problem at the moment.

I do know someone whose injection is put in a fridge in the garage, but I am not sure on legalities if that as no one accepting delivery. She stays very rurally so perhaps it was only option available to them.

Hope you can sort an alternative arrangement. A.

[Hidden]

I have mine delivered by Pharmacy2U. Works well

[Hidden]

My injections come via a company called Alcura, my daughter’s respiratory meds come via HAH - so far the difference is night and day. HAH are nothing but issues and problems and have been since day one 18 months ago. They actually make life harder for me, rather than easier as intended, and there’s a bit of me that would actually, genuinely prefer to drive an hour and a half each way to collect her meds from her specialist centre instead, which is what I had to do for 8 years when living in a different part of the UK. Who you get your meds from depends on who the hospital (or CCG) have a contract with, so there’s very little you can do about that unless your prescriber has more than one company on contract, or unless they’d agree a different method: my local pharmacy provides metaject to another patient under the same team as me, even though Alcura are providing mine. I had an inkling early doors that HAH were going to be hard work so I got into the habit of keeping all the emails, which meant I could prove the issues to the pharmacy team when 4 out of 5 deliveries went completely tits up, culminating in running out of a medication for the first time in my daughter’s entire 12 years on the planet. I was fuming. Things improved for the last couple of deliveries, but same old problems have emerged with the one I’ve just organised.

[Summerrain14 in reply to Hidden]

My injections come via Alcura too Charlie. They have been very good, I am a newbie to them but have made the effort to email them tonight to say thank you for the efficiency and services provided. Including one of the specialist nurses coming to my house to do my training with me only last week.

[medway-lady]

I do but no problems at all. I hope you get things sorted. I found them helpful when I changed from pen to needle they sorted out the issue of the new prescription really quickly.

[Barrister]

My Benepali is delivered by HealthnetHomecare and they are pretty good. The original problems I had when they took over were that the hospital pharmacy was ignoring the request from them for the prescription. Three deliveries in a row were weeks late because nobody bothered to chase anything up until I became involved. I never received an apology from Addenbrookes hospital pharmacy and nobody ever took responsibility which I think is appalling. And I wasn’t able to bring the issue up with the rheumatology department as they weren’t interested.

[Typsey]

Hi Chuggie. I used to have HAH deliver but that changed to Lloyd’s home care and I must admit they are fantastic. Send text msg to say when delivery is coming and then they text to give you a time slot. I have called to change delivery before and they changed it no problem. I used to have problems with deliveries all the time with HAH .

[helenlw7]

I’ve had my meds delivered for about 10 years. In the early days they weren’t very good and you were left on hold for an hour if you wanted to speak to them. In the end I complained to my rheumatologist. After that things improved, and I don’t have any problems. While I was still working, I was a primary teacher, my deliveries were made to my school and the secretary signed for them. I’ve never had the time changed.

[Knit12]

It sounds like it is dependent upon where you are in the country. I previously had them for my deliveries and I found them excellent. I’m in Aberdeen. I would feel sorry for mine as they had deliveries from Inverness to Dundee. A huge area to cover. They are given a time limit to deliver at unrealistic times and work a 40 hr week (I recently saw them advertising for staff) at not brilliant money. Mine finished at 6 pm so did not do evening deliveries. I always had texts the night before with my 3 hr window. I know my particular driver was lovely poor man couldn’t take a week off due to shortage of staff and always took time to check how I was. I know they delivered to hospitals so maybe get a change to place of work. I was really sorry to have my service changed as I moved to another biologic and the contract went to another pharmacy. Hope you get it sorted