I am sick and tired of the appalling service from the injection delivery section of this business. Customer service does not exist. Since they took the contract for greater Manchester for Toczilimab it's been one issue after another. First it was notification of deliveries. We are the customer we also have lives. They believe they don't have to notify you about a delivery because we are supposed to be just sit there. I asked in the beginning for deliveries to be arranged by email very easy. It took 3 deliveries and a complaint before they did that. Then injections were to be delivered to a friend while I was abroad. I had no contact at all so I phoned them from abroad to be told arrogantly that my injections were to be delivered to my friends in 3 days without any notice. So she had to take time off work. But today was the limit, a relative being kind decided my fridge wasn't cold enough so changed the temp 2 degrees colder on my fridge. I was told by Bupa not to use the injections. I contacted my Rehumy nurse who arranged a new prescription. Bupa don't accept fax prescriptions but accepted it was an emergency so their pharmacist was contacted by the pharmacist from our authority who when was made aware of the circumstances agreed to deliver the injections by the end of this week. Now it's Friday at 4.30 I phoned Bupa to ask where my injections are. I was put on hold for 8 minutes when she came back she said, yes we have received the prescription we will contact you with a delivery date. I was furious that means I have missed 2 injections. She said there was nothing on record. It's all excuses and fob offs. Let's hope Lloyds sort them out. The service is atrocious and if anything put me off private medicine this would.