Last night I received a phone call from the hospital to say my bloods had been labelled incorrectly and I would need to be redone ( this has taken them 8 days to tell me) I asked would it be better to come to the main hospital to get them done at the cottage hospital they send me too. No was the reply. So an emergency appointment was made before clinic at 7.45 this morning. Senior phlebotomists and the original phlebotomists met me very apologetic. Told them mistakes happen. It turns out no they didn’t make a mistake they can’t do these particular tests there need to be done at the main hospital 15 miles away . Many phone calls later while the other was the computer trying to print off labels they we’re getting a bit flustered but did the tests and a special courier was coming over to collect them. ( waste of money). During this time I was in a small cubical with two phlebotomists and neither was wearing a mask. I tried to ask them to put them on but they kept putting up their hand when I tried to speak saying just a moment let’s sort this out. Next thing bloods done more apologies . I said oh looks like we will be heading for lockdown at this rate and they said oh yes things are getting worse . My reply was especially since neither if you are wearing masks . You should have seen their faces.. oh we forgot to put them on but don’t worry your the first in and we are tested regularly. What hope have got if this medics view . I wasn’t aloud into the hospital without one.
Sorry it’s such a long post but needed to get this off my chest very disappointed 😔
yes - and because it's all free of charge you should be grateful for the incompetence. I'm very proud of you for challenging them about their masks! Most of us just put up and shut up and nothing ever changes.
Hope that's it for the blood tests for you and you don't have to repeat the process. x
It's not free for me! I paid Nat Insurance and still pay Income Tax which funds the NHS. Having said that at least they admitted they had made a mistake it took me a year and two complaints and a Serious Incident Report to find out something had gone wrong. But in perspective it was one of a ver few tests out of the 10, 000's the hospital do each year. as for the masks that was wrong and your right to be upset about that.