🤬

Oh I’m mad as hell . I just had a letter telling me that my delivery company for my meds have been trying to contact me but no answer on my phone I’m to ring and contact them ( closed at the weekend) checked my phone yes this number was on it 3 times in one day on the 8-11-2020 so only tried on the one day. During my work hours no message left. They even have my email address on my letter. They didn’t try that route. Why didn’t the hospital say Lloyds had been unable to contact me 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬future service doesn’t bode well if is what the call efficient service.

[Pippy25]

Sometimes you do wonder. I have been trying now for over 8 years for NHS to remove an old land line number from an address I haven lived in since 2012, yet it still is quoted to me at hospital appointments despite them saying they've removed it from their system. So hope you get this sorted and you get your meds delivered.

[Hidden in reply to Pippy25]

Someone going to have a bad start to their day on Monday x

[springcross in reply to Pippy25]

That's just so typical, I keep telling the hospital that Dr this and Dr that is no longer my doctor and that they haven't been at the Medical Centre for several years so there's no point addressing letters to them but all they say is well, it's the first one that comes up????

[Neonkittie17 in reply to springcross]

🤨😱

[Pippy25 in reply to springcross]

I had the same with a named GP who retired almost five years ago (who I never saw) who they mention as part of ID checks on attending hospital appointments or have written some reports addressed to her. I have always kept them updated with any changes but no the old land line and a doctor I never saw still pop up.

[springcross in reply to Pippy25]

The system needs serious updating and a retraining course in efficiency and care.

[Pippy25 in reply to springcross]

Do you remember when the NHS systems crashed not that long ago, it was discovered that some parts of the NHS were still using XP editions of software on their computers and some places still relied on fax machines and had pagers for some workers.

[springcross in reply to Pippy25]

😮 That's just awful, it's almost unbelievable. I remember going back to 2004 - 2011 (roughly), I used to go to the hospital to have intravenous bisphosphonate infusions every three months. They had a file on me that looked a little thin and when I questioned the receptionist about it, the file only went back to when I had my accident at the beginning of 2004. A few months later, when I went there, I noticed there was a good sized file there - this was the other file on me that began when I was first treated as a child. So one time there would be part of my file and another time there would be the remainder. I questioned the receptionist about it again and she made a note that the two files should be put together as one but when I last went there about seven/eight years ago, I'm sure there was still only part of the file being used.

[Pippy25 in reply to springcross]

Wow springcross, that's really not acceptable. I hope that they have sorted this out and your file is together now. xx

[springcross in reply to Pippy25]

I don't know as I don't attend any more and I suppose everything is now on computer instead of written (yikes, on computer - that's no safeguard is it?) xx

[springcross]

I'd be as mad as hell too!!

[Neonkittie17]

Hi, if it’s the same over exuberant company as I use, they send a grotty letter to you and copy it to your Rheumy department if they haven’t managed to speak with you in a few days to say you’ll be removed from their list if you don’t respond in so many days! They’re quick to send it and I had been trying to contact them for days but they said they were closed for the weekend on a recorded message and then it said they weren’t answering calls for 48hours! This week they sent me a text telling me when they were coming and then two days later phoned me and changed it! Said they had no knowledge of sending out a text/date to me! 😳

[Hidden in reply to Neonkittie17]

🤦‍♀️I gotta feeling this may be the same company.. Lloyds.. had homenet for etanercept couldn’t fault them.. still don’t understand why they can’t leave a message on answer phone.

[Neonkittie17 in reply to Hidden]

Mine is HaH although they had been loads better recently. I don’t get it either why you couldn’t be left a phone message. They usually leave a answerphone message .. this is ...... from your 12 weekly delivery company. Can you please return my call on ........

[Biofreak]

If it's any use J, I have an email address for Lloyds pharmacy clinical homecare. They deliver my Abatacept. It's [e-mail]

[Hidden in reply to Biofreak]

Good girl thanks xx

[Biofreak]

😇 xx

[Leics]

Oh that’s so frustrating I’d be mad too. Mind you it was worse for me a few years ago when rheumy cancelled my appointments constantly and then sent me a letter saying I’d missed my appointment and if I didn’t attend the next one they’d remove me from the system. Luckily I kept all the letters and as I was in a bad way with a rotten consultant at the time I got so frustrated with it that eventually I had to go and see my MP because I got nowhere with every other route. One short note from him and the problem never happened again except of course for the cancellations this year but that is to be expected. I’ve used a few health care companies and I’ve been lucky enough to have pretty good service with them 🤞it continues. I hope you get to the bottom of your issue and it’s only a glitch because people are still working from home and sometimes with very limited resources and equipment.

[Pinkplum]

I’m sorry that happened to you, I know how frustrating it is the same happened to me last week , said the phoned twice couldn’t get through, no number showed up on my phone, said they sent a letter, I didn’t receive one!!I had my meds delivered the week after last Thursday but i was panicking about it.

I hope it doesn’t happen to you again x

[Hidden in reply to Pinkplum]

Better not .. I’ve not even started them 🙄

[Pinkplum in reply to Hidden]

Hopefully it won’t, this was just my second delivery 🙈

[Angjoplin]

Lloyd's deliver one of my meds. I always have to phone them when I'm getting low. They never phone me. Every time they say they don't have a prescription, I tell them they do, they go away to check, come back and say they do have a prescription after all. They are not the best. For my other med I have health care at home. Never a problem with them.

[Hidden in reply to Angjoplin]

🙈