I hope you can give me some advise, i posted on Benefits and work also but hoping someone here can shed some light.
My husband has RA and was diagnosed approx 9 years ago. In the last year his health has deteriorated and he put a claim in for PIP. We sent all the evidence off and filled in the forms. He was given a home visit 3 weeks ago and the assessor advised we could request a report from DWP within a few days. Since sending the forms off and the home visit my husband was signed off work so I put this in writing and asked for the assessor to add this to the claim form. She said she couldn't accept it and to post it to DWP. I did so, and sent it recorded delivery so know it was received. I called at the beginning of the week and was told by DWP that the report has not been received from Capita. I called again as my husband was really anxious on Thursday and I was told that the report was being finalised and there was a few parts outstanding and she would ask her manager to get it signed off and forwarded to DWP as a priority.
Then on Friday, Capita called and said as we had sent off 'further evidence' after the claim form they need to do a 'reassessment' and thus another home visit next week.
She gave the impression that they felt it was 'fair and beneficial' to give my husband a chance to explain everything again! and this would make his case stronger..... I have looked into this and get the impression either the first report was substandard or they have lost it. What do you all think and can anyone tell us if a second visit is standard practise and what to expect. My husband is worried sick and I have raised a complaint with Capita as what she told me does not tally up and I got the impression they are not being upfront. Also I do not think its fair to come out again and prolong this matter and put my husband through another visit.
Any guidance will be thoroughly appreciated.