About my profile

[Simbalianne09]

Roisin01 I don’t understand why my profile hasn’t completed to 100% I’ve done about 4 times now and it’s still staying on 90% completed I just don’t understand why it’s sticking on 90% I’m really stuck now and need someone to sort it cause it’s doing nothing for me

[RoisinO1 Administrator 3 Years Smoke Free]

Try going into your profile again, ensure all profile questions are answered or ticked (even the 'what is your ethnicity?' just select 'prefer not to say' - you must select/click on the green button 'save changes' and should be 100% complete then.....

[Simbalianne09 1 Year Smoke Free in reply to RoisinO1]

I’ll try but not sure if that will work

[Simbalianne09 1 Year Smoke Free in reply to Simbalianne09]

I tried that and that’s not working either

[RoisinO1 Administrator 3 Years Smoke Free in reply to Simbalianne09]

Have you ticked/answered as below (didn't copy my address, DOB which have been ticked/answered)

What is your ethnicity?

Prefer not to say

Private

Why are we asking?

Medical conditions

Please add any medical conditions you have or are interested in learning more about

Add condition

I am not interested in any medical conditions

Health interests

Add health and wellbeing interests to your profile

Add topics

I am not interested in any listed topics

**SAVE CHANGES**

[Simbalianne09 1 Year Smoke Free in reply to RoisinO1]

I’ve done all that and still nothing

[RoisinO1 Administrator 3 Years Smoke Free in reply to Simbalianne09]

If saving the changes with any edits then not sure what is wrong - maybe email HealthUnlocked Support to query this as they will be able to go into your profile and see what the issue is

support.healthunlocked.com