My doctor's office is not keeping up with managing my prescriptions for my heart condition that lately have run out in between doctor visits.
When I called the doc's office after hours line, while waiting in the pharmacy, the woman in charge of scripts for my doctor was impatient and blamed me for reminding her when I had only two pills left. But my doctor, her boss, says I have to be on these blood thinners for the rest of my life. So why are my scripts not on automatically renewal until the doc decides on a different course during my next visit? This is the only doctor's office where I've run out of scripts in between regularly scheduled checkups. Often I go to the pharmacy and I'm told there are no refills remaining.
I call the on-call nurse and she answers her phone while driving and I can't hear her speak, so when I nicely ask for her to speak up she tells me to calm down.
"I am calm," I said.
"Why did you wait until you were almost out before you called me," she asked.
"Because I expected the script to be ready since I'm told I'll probably be on these meds for life." I replied.
"You're gonna' have to take it up with the doctor," she said.
Remember, she is in charge of calling in the prescriptions and you'd think the script would be current if I'm in between doctor visits and that she would've have conferred with the doctor the first time this happened.
By the time the conversation ends I'm made to feel that It's all my fault.
She calls in the script and I eventually get my meds.
At some point maybe I should have called her out on the blame shifting and asked her to coordinate with my doctor better to make sure my scripts are called in away the coincides with the doctor visits. Making sure my scripts are accurately called in is not just about dosage; they need to make sure my script carries me to the next doctor visit when my meds can be re-evaluated. I've never had this issue with any other doctor regarding prescriptions. But still she has me thinking I did something wrong.