Pretty Annoyed!

[lopezstephen]

Hi, well this is my second account in this community because first one got blocked! I mean I don't even know why they blocked my account. I wasn't even told. No e-mail, nothing! This was pretty much kind of insult. I really loved the people here and some of them sounded like family. I just want to know what was wrong

[Hidden]

Hi lopezstephen

I had a problem with my account disappearing and all my posts 4 days after I opened it. I thought the same as you.

Apparently the health unlocked spam filter can only take links from official websites they allow. So best not to post any on a post you make.

The spam filter sometimes blocks posts it thinks are spam and accounts disappear like mine did. The spam filter can not tell the difference between a genuine user account and a spam account. It just goes by certain words or links to websites.

Contact health unlocked support support.healthunlocked.com/...

Explain what is happening and then they can make sure that your account is not classes as a spam account by their spam filter.

That's how I got my account back. But I lost all my posts.

I find writing the name of a website but not the website address works ok.

I was told that accounts are not blocked unless someone is being abusive.A warning message is usually sent before a account is block or closed. that health unlocked encourage people to share their experiences and posts of help.

A admin in Endometriosis UK was very helpful. He contacted health unlocked support as well. He couldn't see a problem at his end. Other members couldn't see my profile. I even message Endometriosis UK directly. They were very helpful as well.

But the fault lies with the spam filter at health unlocked so you need to contact them to get things sorted. You may not get your posts back. I had to start again .

[Hidden]

Good morning lopezstephen, firstly I am very sorry that you feel annoyed because you've been treated unfairly.

We as admin cannot restrict someone unless we have a very good reason and only HU staff can remove a member. HU remove spammers and members who are abusive are restricted.

If someone is restricted and they contact us we look into it as we the admin on HE try very hard to support all our members and support their rights and keep them safe. When we restrict someone we always message them and say why, as we take restricting members very seriously.

Restricting members and dealing with abuse/spam is the side of admin that I dislike and wish that I could just set polls and put events up and encourage members to be positive with one another and post photo's of meals etc.

So if you would like to tell me the previous user name that was 'blocked' I will look into it.

Thank you.

Jerry.

[lopezstephen in reply to Hidden]

My last username was 'stelop'

I just want to know what was wrong with my last profile. Also, if possible, please retrieve it for me!

[Activity2004 Administrator in reply to lopezstephen]

Let me check it out and I will let you know what I can find out. It’s going to be okay.

[Activity2004 Administrator in reply to lopezstephen]

Please check your private messages on HU. It’s going to be okay.😀👍

[Activity2004 Administrator in reply to lopezstephen]

Please check your private messages on HU, lopezstephen . It’s okay!😀👍