Update on the new HealthUnlocked

Hi Everyone,

I thought I would write a post to clarify a few issues that are being brought up with regard to the platform’s upgrade. We don't want anyone to think it's you!!!

First, we’re glad you’re here. I know it was a pretty frustrating experience for some of you to get back into the platform at the re-launch. We’re really sorry about that.

Some of the headlines-

What happened to notification emails?

When we launched there were, as many of you know, a number of technical hiccups. To better control the situation we temporarily disabled notifications. We did this to limit the amount of traffic to the site (we send over 1 million emails a month) in an effort to limit the number of people who might run into the bugs. These notifications will be turned on again next week (the week starting Jul 15).

Why was I having problems logging in?

We tested the system across all browsers including iPad/mobile before we launched but sometimes you can’t replicate real life, and login was unfortunately what suffered the most in this. Most of the early login problems are now fixed, but a few people may still be being logged out when they are browsing. We’ll have that straightened out soon.

Where’s my badge!? Why are my photos psychedelic/upside down? etc

Almost all of these type of issues we are aware of and on our list of fixes over the coming few days. We have had to prioritise the most urgent ones first. You can email support@healthunlocked.com to help identify any you think we might have missed.

Where are my blogs?

As most of you have noticed ‘blogs’ have been renamed to ‘posts’. However, all the same content is still there. A lot of users told us they were daunted by the idea of blogging when they first joined the site so ‘posts’ are aimed to make it easier and more welcoming.

Why did we make these changes?

Changing the platform was imperative as the old one was built three years ago and was not coping anymore with the amount of traffic we receive, the amount of contents we have and the increasingly more sophisticated information needs of our users.

We are still a very small team and we are working very hard to make your user experience better. The site is built for you, and we do care about your views.

I'm sure that after we finish all the transition process, this system will be easier to use than the previous one but will also be much more useful for the members. Thanks for still being here and having the faith in us to get things back on the rails. We're really proud of this community, how much it's grown so fast to be a safe and supportive place for everyone affected by ABI.

Best wishes

Team HU

2 Replies

  • i used to run and customise a few forums so i know what a pain it can be and a thanless job, i guess we will get used to it, but the one feature i do believe is needed and dont know if its possible in this new layout is an overview page like we used to have, as i can see some questions not getting support when there are busy days, i think this is the biggest issue people have

    and thanks for the work you pyt in too

  • Thank you, this feedback is very useful and I also appreciate your understanding.

    Did you realise that by going to posts and questions you can sort by unanswered ones? We are also working on other ways to highlight those who need extra support.

    Hope this helps

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