My elderly Mum 94 has carers 3xs a day and they used to write in a records book all the details of each visit. Any health visitor could look up Mum's health on their visits and I kept a close watch on Mum and knew if she was well enough for a walk on my visit. Now the care company has gone digital and the carers have to input the details into an app which has security on it. This was 6 weeks ago and I still don't have access to her details. I was told it would be given after her care review which was weeks ago and now they want to set up a direct debit as they want payment of £10 per month for access. This would only be for myself and my brother, not for any health visitor or dr. I am in the UK. Is this correct? Surely we should have access to her records without paying for them.
Also, the carers used to get travel time between each client but now that has been taken away the carers are always arriving 10 mins late and leaving before the hour is up. This adds up each day. Is this right? We have complained about it and the carers are rushing around trying to get away early, this doesn't seem right either, just out to cut corners with everything.