I would use the in NRC app support details. Go to settings, profile and on that page you will find how to get support from NRC. Assuming you are logged in, that is.
I’ve never had this happen to me but it could be all sorts.
When i have finished an NRC run i have to press the stop button twice. I press it once and then it tells me to do it again to finish the run. It then gives me the completed tick. If i just stop the run with one click then it doesnt recognise i have completed the run. Maybe this could be the issue?
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