Vitality Running World Cup - Issues

[TailChaser]

So, great it’s started again but, like last time, I’m having problems again. Anyone else’s data not syncing from their tracker to the VRWC app? It looks like it’s been recording my data up to June this year, then it just stopped. Did my 3k qualifier yesterday and it doesn’t want to know 🙄 Very annoying. I’m usually quite good with tech but this one always trips me up.

[AlMorr Ambassador Graduate10]

Hello TailChaser, I see that you have had problems with the Vitality World Running Cup, this morning as l posted in another post my 18th 10K, I am also doing the World Cup representing Scotland, it did not record my run but on the trouble shooting bit it told me to manually tell my time and post a photo of proof, I did that and now I see that 10K on the app.

[TailChaser Graduate10 in reply to AlMorr]

I will give that a go if I have to Al but I’d rather not yet as it’s a bit of a faff when it should be doing it automatically. Thank you 🙏

Well done on your 10k by the way 👍👍👍

[AlMorr Ambassador Graduate10 in reply to TailChaser]

Thanks, I enjoyed my run this morning.

[Sandie1961 Graduate10]

I’m tracking to Strava and it has automatically uploaded my 12k from yesterday to the VRWC app and emailed me to confirm. I can’t find the goody bag in the app though, which it said I’ve unlocked 🤷‍♀️

[TailChaser Graduate10 in reply to Sandie1961]

You’d think they’d have had time to iron out teething problems this time Sandie! I noticed this time you can’t log in via the website, you have to use the app. I’m going out with Shake-and-run shortly so let’s see what it does with that. 🤞🤞

[Sandie1961 Graduate10 in reply to TailChaser]

Still, it was easier than submitting the 5k results on End to End! Have you seen that VRWC are attempting to break our new world record on Saturday?

[TailChaser Graduate10 in reply to Sandie1961]

True! I keep leaving them to long for Jogle, it took me hours to upload two months worth the other day 🤣I saw that too! The cheek of it! 🤣

[CBDB Graduate10 in reply to TailChaser]

I know! 😤 It means we might have to call ourselves former world record holder before becoming a world record holder! Bummer!

[TailChaser Graduate10 in reply to CBDB]

I didn’t think of that CBDB! So now we’re sitting in that limbo time…

[David_G in reply to Sandie1961]

Hi Sandie1961, if you click on ‘more’ in the bottom right of the screen on the app, you should find ‘Goody Bag’ as one of the options. Good luck!

[Sandie1961 Graduate10 in reply to David_G]

Ah, thank you 😊 Found it!

[beth_f Graduate10]

Yes TailChaser . I can't even get the app to work properly as it freezes on the Home Screen. I've been in contact via instagram and email chat and have sent a screen recording of what my app is doing but still no further forward. I'm not a Strava user though (iPhone and running latest iOS/latest app). Husband also having same issues so thankfully not just me 🤷‍♀️

[TailChaser Graduate10]

I turned off Strava on there. I’ve just put Garmin on now as that’s where my feed for Strava comes from anyway. Best of luck sorting it out, I’d have thought they’d have had time to iron these problems out.

[TailChaser Graduate10]

Well it seems to have sorted itself out now. It seems to have ignored the qualifying run and gone straight for the 7km I’ve just done with Shakes. The only thing I did was turn Strava off and Garmin on 🤷🏻‍♀️

[linda9389 Graduate10]

Had you possibly changed privacy settings in strava between last time and this time?

[TailChaser Graduate10 in reply to linda9389]

Nope 🤷🏻‍♀️ (need head scratching emoji)

[Runningroni Graduate10]

I think there is a time lag. I was gutted it did not log yesterday's run but it was there this morning. Also can not find goodie bag and having problems with the screen freezing

However its just the incentive I need to get out more often, been slacking of late.

Happy running 🏃‍♂️

[TailChaser Graduate10 in reply to Runningroni]

Hello Roni! Long time no type!I seem to remember the goodie bag was just a load of discounts on things, ie potential to save $400 if you use them all. Or am I being overly cynical?

Time lag hasn’t worked for the 3km qualifier, it’s still not there but it’s putting up my runs almost immediately now, so who knows. Ah well, good luck with it all 👍

[Runningroni Graduate10 in reply to TailChaser]

Perhaps as well I can't find it as my running over the last few months does not justify any random purchases. Not cynical at all.At least it has only eat 3k.

Hope all good at the Cat household. I had seen you were dropping Alex at uni on one of the posts. Hope he is enjoying it.

R x

[TailChaser Graduate10 in reply to Runningroni]

A new bit of kit though can do wonders for the mojo Roni, you never know.Yes, I think he is. Not heard much from him which must be good?!

[Comfortnotspeed Graduate10]

Well, there are weeks of data there and km logged in the Healthunlocked Team but I can’t see any distance on the “your contributions” page.No goody bag either 🤷‍♀️

[TailChaser Graduate10 in reply to Comfortnotspeed]

It’s all very odd Comfort. I can’t quite work it out. All I did wonder was disconnect and reconnect my tracker but I’m not convinced it made the difference. Hopefully it will catch up on itself with you 🤞

[CBDB Graduate10 in reply to TailChaser]

I know I’m late to the party (world cup party) and I’ll have to up my Niko Niko pace to even become eligible 😅, but I’ll use this to get myself motivated to do some tempo runs.

But is anyone monitoring the HU Team? It seems to not let me join automatically?

[TailChaser Graduate10 in reply to CBDB]

I don’t know, I just carried on from the previous VRWC. I think linda9389 was doing them? I could be wrong? Linda? Can you help CBDB? x

[CBDB Graduate10 in reply to TailChaser]

Thanks TC. Yeah no worries. Linda, I think there is a way to set a team up as either private or public, and the old team was obviously set up as a private one.

I’m happy to set a new public one up for us if it is useful, but I think I’ll drop out of running these. After a lot of stats checking, (running) soul searching and discussions with hubby, I just have to admit to myself I’m not there yet in relation to speed. It sounds stupid, but I’m just awfully slow.

I’ll focus on my 10k consolidation plan as planned. I just got thrown by this quite exciting thing that is WC, but one that asked for me to run faster than I’m used to.

[TailChaser Graduate10 in reply to CBDB]

Whatever you’re comfortable with CBDB is the best way to go. Good luck with your plan 👍

[David_G]

Hi TailChaser, I’m having the same issues so I’m uploading the evidence manually. It’s a bit of a faff but I want to make sure it’s recorded properly. I hope it’s sorted out soon!

[TailChaser Graduate10 in reply to David_G]

It’s very frustrating David. They had similar teething problems last time, you’d have thought they’d had sorted them by now 🙄

[TailChaser Graduate10]

Continuing the grumble about the VWRC app, it decided yesterday was a rest day so it ignored my 5k in my feed so I got no points or vaccines. It did add it to the HU team though 🤷🏻‍♀️