πŸ›‘ Problem with adding images to posts - Bridge to 10K

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πŸ›‘ Problem with adding images to posts

roseabi profile image
roseabi
β€’4 Replies

Hi all,

You may find that you are unable to add photos or other images to your posts at the moment. HealthUnlocked are aware of this problem and are working on it.

We'll keep you posted, and sorry for the inconvenience! You should still be able to add images in replies at least 😊

The Admin Team xx

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roseabi profile image
roseabi
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4 Replies
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sparky66 profile image
sparky66Graduate10

Thanks Roseabi 😁

Julia-P profile image
Julia-PGraduate10

I managed to work around this issue in my newest post by resizing the image before uploading it. I went from a typical 1080p image (1920x1080) down to a small 750x422 image. The file size also substantially went down. I'm not sure which one of them did the trick, but it worked anyway! πŸ˜…

roseabi profile image
roseabiβ€’ in reply toJulia-P

Honestly, that may have been a coincidence because this looks like an intermittent problem xx

nowster profile image
nowsterGraduate10β€’ in reply toroseabi

It's probably a back-end problem with something like imagemagick or graphicsmagick, and temporary storage. If the photo size (in bytes) is small enough, it doesn't get processed and is accepted.

Normally I resize pictures to the 702Γ—630 that the site resizes all photos attached to postings to. A simpler photo which became a sub-200kB JPG file was accepted. A more complex one which ended up about 400kB was rejected.

Often I upload in PNG format to lose least quality when the site requantizes the image.

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