Garmin help😊

[Buddy34]

Question for people with more experience of garmin than me.

Yesterday my run saved in my watch but did not upload to garmin connect, that's fine these things happen.

Now when I go to history then records it says my furthest run is 5.16k.

Don't understand when I've ran 5, 10ks.

Does anyone know what's going on with my watch 🙄

[Brian-P6 Graduate10]

Hi Buddy,

I'm not sure about this one, but it's a possibility.

If you go to Garmin Connect on your PC (not sure about the phone app, I've always done this bit on my PC).

On the menu on the left, scroll to the bottom where 'Personal Records' are in yellow text and click.

It will then list all your personal records and any new ones will have a blue 'Accept' button for you to accept the new record. Try clicking on that to accept it and then see if it syncs to your watch.

[Buddy34 Graduate10 in reply to Brian-P6]

Thanks will try this 😊

[ArthurJG Graduate10 in reply to Buddy34]

Yep I discovered that too, you have to ‘accept’ a record on your watch before it uploads to the app. For example you may run/walk a marathon and time it as a run. But you may not want to record it as your longest run because you know you walked a lot it of and some people may want to save that record for distances where they’ve run the whole way. So the system asks you to confirm you want the record to count before it puts it in the app.

[Buddy34 Graduate10 in reply to ArthurJG]

Think garmin is playing up a bit because when I ran a few 10ks before Christmas they were on the watch now they've disappeared.

[ArthurJG Graduate10 in reply to Buddy34]

The watch has much less memory than your phone so old runs will be deleted eventually to make room for new ones.

[Buddy34 Graduate10 in reply to Brian-P6]

It worked , I now have yesterdays run on my watch. Thanks😊

[Brian-P6 Graduate10 in reply to Buddy34]

Glad to help

[runwithdog Graduate10 in reply to Buddy34]

i had trouble y`day ,my garmin didnt connect to strava on pc the it showed december runs...i think a glitch?

[RunRunRun13 Graduate10]

I’ve had problems with my watch too the last few days (wasn’t showing steps or my runs on app) and switched phone and watch off...then when I turned back on it was back to normal.

Try sync again and hopefully it works for you.

[Buddy34 Graduate10 in reply to RunRunRun13]

Last night I unpaired the phone and watch then linked them again. Took the dog out started the watch and it uploaded the walk with a map so it's working again. What I will do now and again is switch the watch off and on again as I never do it 😊

[RunRunRun13 Graduate10 in reply to Buddy34]

Glad it’s back to normal for you

[Oldgirlruns Graduate10]

Looking at the responses Buddy and given my own Garmin problems this morning, I wonder if this is a Garmin issue rather than individual devices- but I’m very un-techy so who knows!

[runwithdog Graduate10 in reply to Oldgirlruns]

i thought it was just me but reading this,then maybe not.

[Buddy34 Graduate10 in reply to runwithdog]

Was taking to someone else who was doing a treadmill run. Garmin only tracked half the run and kept looking for gps even though he pressed on indoor run. Hope it gets fixed 😊

[limberlou Graduate10]

Haha yes I logged a Pilates session last night and another this morning. It shows up in my Garmin Connect but hasn’t synced to my Strava. I was going to plug my watch into my old laptop and synch it to Garmin Express. Sometimes that finds missing stuff

[Knittingrunner Graduate10]

Mine does this quite often. I turn my phone off and then back on in close proximity to my phone and hey presto it uploads to Connect. Hope you get it fixed. 🏃🏻‍♀️😊