I love On shoes. The Cloudflyers are my favourite running shoes ever, and I adore the Cloudventure Peak trail shoes. Because I have problems with old injuries, I like to rotate shoes but don't wear the trail shoes more than once a week on average; so I invested in a pair of Cloudflows too, to rotate with the Flyers. I bought the same size as my Flyers, direct from On, as Up & Running, my nearest running shop, only stock dull colours.
When the Flows arrived, I thought they were very roomy, certainly bigger than my other running shoes. I remember mentioning it to Sadie-runs, as she had tried them on and liked them.
I then got a bit carried way and bought some Cloudsurfers too, which proved to be wonderful shoes, very nippy and fast, but were also strangely roomy.
Well, I thought, it's hot weather and I'm running longish distances, so my feet will swell - right? But as time went on, it became obvious that both pairs of shoes were just too darned big. I had a thumb and a half width between my big toe and the end of the shoe, and I was scuffing, kicking my ankles against each other and generally finding running less comfortable as a result.
I contacted On, explained the problem I was having, and that they had advised me to go for the same size as the Cloudflyers, and asked their advice, expecting some sort of mechanical solution to make the shoes fit better. I got an email back saying that, though they were way outside the return period and had been worn, they would make an exception and exchange them. I didn't expect that, and I'm not sure how many companies would have done the same.
Anyway, I duly returned them, using the prepaid labels On sent me. I shortly had an email to say they had got the shoes back, the Cloudsurfers had been posted in the size I requested, but that they couldn't send me the Cloudflows in the colour I had before as they didn't have it anymore, so to specify an alternative colour. I didn't like any of the other colours as much, so asked if I could have a refund - but, if not, to send the almond and grey ones. I was really pleased when they replied and said it was no trouble at all to refund! I'm especially pleased as I really didn't like the Cloudflows nearly as much as my other Ons and didn't intend to replace them once they wore out.
I know this is a smaller company and haven't been in business as long as the likes of Brooks and Adidas, but I think the service is exceptional. The only thing I will say is that their sizing is not consistent from model to model. My Flyers are a size and a half larger than my everyday shoes and fit snugly, though with enough toe room, while the Peaks are the same size as the Flyers but larger, and the Surfers are a half size smaller than that and roomier. Best to try before buying. I was fitted for the Flyers at Up & Running but ordered the others from On, direct and unseen.
So, voila, new shoes!!!